The City of Santa Ana is looking for individuals who are results-oriented, possess great attitude, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having highly talented employees provides the best service to our community. 

Directs, manages, supervises, and coordinates the programs and activities of the Human Resources Operations Division, including but not limited to (health) benefits, recruitment and selection, and personnel administration with City departments and outside agencies. Provides highly responsible and complex administrative assistance to the Executive Director of Human Resources.

This is a single management job classification position within the Human Resources Department responsible for the management of the Human Resources Operations Division, including (health) benefits, recruitment and selection, and personnel administration. The incumbent functions as a consultant to City management and has responsibility in overseeing and administering all division programs. This class differs from the Executive Director of Human Resources Director in that the latter class is responsible for all Human Resources Department functions. The Human Resources Operations Manager is distinguished from lower level staff jobs in its divisional oversight, more specialized knowledge and complex responsibilities, its supervisory authority, and its decision-making accountability. 

All applicants are required to complete and submit a City application form, Supplemental Questionnaire, Resume and Cover Letter online. 

• Assumes management oversight of the Human Resources Operations Division and its programs and activities, including but not limited to (health) benefits, recruitment and selection, and personnel administration; and oversees division goals, objectives, policies, procedures, and priorities.
• Manages and administers the City’s comprehensive employee benefit plan, including medical, dental, vision, life insurance, long-term disability insurance, health care and dependent spending accounts, retiree insurance programs, and other related programs; analyzes and compares current and potential benefit programs; evaluates benefit programs and provider performance; provides oversight and direction to insurance brokers and providers, and third party administrators; and ensures benefit documents and contracts contain updated language.
• Ensures all division programs and activities are in compliance with state, federal and other regulatory agency rules, regulations, provisions, policies, and procedures, including City benefits and California Public Employee Retirement System (CalPERS) retirement programs; makes recommendations and implements changes, as appropriate; serves as the health benefit officer with CalPERS; advises department employees and managers on benefit and retirement issues; and coordinates the processing of service and disability retirement applications.
• Oversees related benefit activities, including responding to unemployment insurance claims, supervising the AQMD Regulation Work Trip Reduction Program and annual rideshare survey, administering employee wellness and employee assistance programs, administering open enrollment, and coordinating informational events, such as benefits fairs and seminars.
• Manages the City’s recruitment and selection program; designs and implements appropriate internal procedures to ensure that recruitment, testing, and hiring practices meet accepted internal standards; consults with staff in operating departments to determine staffing needs and develops appropriate plans to address those needs; oversees recruitment and testing schedules; periodically reviews and evaluates established recruitment and selection procedures; and recommends and implements changes when appropriate.
• Coordinates the onboarding process, including medical examinations, background checks, new hire paperwork processing, and benefit orientations; and offboarding process, including separation paperwork administration and exit interviews.
• Manages and directs the processing of personnel transactions including additions, changes, and deletions to payroll system; and coordinates the processing of personnel transactions with the other departments to ensure timely processing and implementation.
• Manages other related division programs and activities, including performance evaluation management, bilingual examinations, personnel action forms, seniority analysis, temporary appointments, outside employment, personnel file maintenance, and contract management.
• Interprets rules, collective bargaining agreements, and department policies and procedures; provides advice and counsel to City department directors, managers, supervisors and employees; and coordinates assigned activities with other City departments.
• Participates in labor negotiations; assists in writing language describing benefit and operational provisions; assists with the administration of benefit and operational agreement provisions.
• Oversees, coordinates, and manages the City’s Personnel Board hearing process; and assists with other professional boards and commissions.
• Attends and participates in City Council meetings to provide information and answer questions regarding division matters, as needed.
• Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement and reviews findings with the Executive Director of Human Resources; and implement improvements.
• Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; and implements discipline and termination procedures.
• Plans, directs, coordinates, and reviews the work plan of the Human Resources Operations Division; assigns work activities, projects, and programs; monitors work flow; and reviews and evaluates work products, methods, and procedures.
• Manages and participates in the development and administration of assigned annual budgets; directs the forecasting of funds needed for staffing, equipment, materials, and supplies; directs the monitoring of and approves expenditures; and directs and implements adjustments as necessary.
• Provides responsible staff assistance to the Executive Director of Human Resources; and prepares and presents staff reports and other necessary correspondence.
• Performs other duties as assigned.

EXPERIENCE AND EDUCATION

Eight (8) years of progressively responsible professional experience in human resources administration, including two (2) years of supervisory experience, supplemented by a Bachelor’s degree from an accredited college or university with major course work in Human Resources, Public Administration, Business Administration, or a related field. 

Minimum qualifications may be met via an equivalent combination of experience and education sufficient to perform the essential job functions. Experience, education, and training must provide the knowledge, skills, and abilities listed below.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of: Public sector human resources administration; benefit programs and administration; recruitment and selection; public sector pension systems; collective bargaining agreements; principles of supervision, training, and performance evaluation; municipal budgetary processes and controls; methods and techniques of research, statistical analysis, and applicable quantitative methods; municipal government administration; business letter writing and report preparation; office procedures, methods, and equipment, including computers and office software applications; and pertinent federal, state, and local public sector labor and employment laws, codes, and regulations.

• Ability to: Coordinate and direct the day-to-day operations and services of a comprehensive human resources program; select, supervise, train, and evaluate staff; recommend, implement, and evaluate goals, objectives, programs, projects, policies, and procedures; understand, interpret, and apply Citywide and departmental codes, policies, and procedures, and applicable federal, state, and local policies, laws, and regulations; participate in the preparation and administration of assigned budgets; plan and organize work to meet changing priorities and deadlines; prepare clear and concise technical staff reports, correspondence, policies, procedures, and other written materials; conduct complex research projects; organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; maintain appropriate and effective recordkeeping; operate office equipment, including computer equipment and office software applications; communicate tactfully, clearly, and concisely, both orally and in writing; and establish and maintain effective working relationships with department management, City employees, employee organizations, elected and appointed City officials, and the public.

SPECIAL REQUIREMENTS

• Possession and retention of a valid California Class “C” Driver’s License is a condition of continued employment in this classification.

HIGHLY DESIRABLE

• Possession of a Master’s degree from an accredited college or university with major course work in Human Resources, Public Administration, Business Administration, or a related field is highly desirable.

• Possession of IPMA-Senior Certified Professional (IPMA-SCP) certification is highly desirable.

SUPERVISION RECEIVED AND EXERCISED

• Receives administrative direction from the Executive Director of Human Resources.

• Exercises direct supervision over management, professional, technical, and clerical staff.

WORKING CONDITIONS

• Environmental Conditions: Work is generally performed in a standard office setting. Occasional travel to different sites is required.

• Physical Conditions: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, twist, and walk; to lift and carry up to twenty (20) pounds; push and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination, including the use of a computer keyboard; and to utilize sight, hearing, speaking, reading, writing, and math ability to exchange information.

All applicants are required to complete and submit a City application form, Supplemental Questionnaire, Resume and Cover Letter as part of the application process.Resumes or faxed copies will not be accepted in lieu of the City online application. Stating "See Resume" is not an acceptable substitute for a completed application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide.