DEPARTMENT PURPOSE

Facilitating community-based strategic planning for provision of services and capital investments benefiting low to moderate income members of the community, performing life-cycle grants administration required to disperse federal, state, and local funds for implementation of strategic plans, developing and managing contracts and/or grant agreements, monitoring project performance, and evaluating/reporting on project and system performance.

POSITION PURPOSE

Under the direction of the department director, the Community, Housing and Human Services Operations Manager performs senior level work and staff supervision to ensure the successful development, implementation, and management of the goals and mission of the Community Housing and Human Services department.

SUPERVISION EXERCISED

Reports to the department director. Work is performed with considerable independence within the framework of general policies established by the department director. Supervises, manages, and evaluates the work of professional and administrative staff and may provide work direction to other departmental staff. Acts as Director in Director's absence.

The following Responsibilities and Requirements are functions the individual who holds or desires the position must be able to perform unaided or with the assistance of a reasonable accommodation. 

KEY RESPONSIBILITIES 

• Assists the director in the overall management of Community, Housing, and Human Services grant programs by supporting boards, tasks forces, assisting in budget management, and assisting in strategic planning. Incumbent also assist in HMIS program
  management.
• Directly manages the housing and human services programs.
• Ensures (with director support and guidance) compliance with local, federal, and state grant award terms and conditions. Recommends and ensures department policies and procedures are established and followed.
• Ensures cross-functional communication, coordination, and effective relationships within the various functions of the department as well as other city departments, City Administration, and City Council.
• Manages the department wide annual sub-recipient monitoring plan. Establishes and oversees department business systems and supports especially in the area of contract management, grant compliance, audits, monitoring, internal/external reporting, and documentation. Works closely with program staff to prepare for outside monitoring and auditing of department programs.
• Review and approve payroll and financial reports in directors absence.
• Manages department business processes, contract management, master records, files, and required documentation; and provides review of existing policies, procedures and work practices; and consults with program managers, and other staff to determine opportunities for increased program revenue and cost savings.
• As a member of the department's senior management team; analyzes the effect of proposed and existing legislation, regulations and law on departmental policies and procedures; makes recommendations and compiles supporting information and documentation in preparation for producing reports and/or drafts reports for department/division senior leadership. 
• Performs related duties as directed.

REQUIREMENTS

Knowledge of:

• State and federal laws and regulations.
• Grant programs and required plans.
• Principles, procedures and planning and development standards required to provide senior professional-level assistance in budget development and monitoring; development and standardization of administrative/operational policies and procedures; and analysis of existing and proposed legislation, code standards and regulatory mandates.
• Database concepts and integrated software applications; specialized housing and human services systems; and MS Office.
• Grant and contract management, risk assessments, and performance evaluations for CHHS funded projects, contractors, and sub-recipients.
• Federal financial and performance reporting systems such as IDIS, HMIS, eLOCSS, eSNAPS, HDX, SAGE, and others.

Ability to:

• Analyze problems, identify alterative solutions, project consequences of proposed actions and implement recommendations in support of goals: identify, research, and gather relevant information from a variety of sources; read and interpret complex written materials; analyze and evaluate data, procedures, interrelated processes and other information; and formulate conclusions and/or alternatives and develop effective
  recommendations for courses of action.
• Manage several highly visible and politically sensitive issues in a confidential and professional manner.
• Develop relationships with diverse groups and be able to manage conflict in a professional and productive manner.
• Prepare well-organized and accurate documents such as reports, memos, and correspondence; speak clearly and concisely in order to express ideas and communicate work-related information; listen, ask appropriate questions and effectively elicit information.
• Effectively supervise, train, evaluate, direct and coordinate the work of subordinate staff.

Any combination of education and experience which would provide the required knowledge, skills and abilities, is qualifying. Generally this would include:

Education: 

• A bachelor's degree from an accredited college in business or public administration, planning, social service or related field; 

Experience:

• Six (6) years of progressively responsible experience in human services, program management, board governance and support, community development, housing and/or homeless grant and contract management, compliance, community engagement, program development and compliance with federal and state laws and regulations.
• Two (2) years of supervisory responsibility.

A valid driver's license or otherwise demonstrated ability to get to and from multiple work locations as required.

WORKING CONDITIONS

Work is conducted primarily in an office setting, with occasional field site visits where the incumbent may be exposed to inclement weather and potentially hazardous materials. Involves frequent attendance at meetings and may include some irregular hours. Incumbents in this classification are expected to communicate verbally, in person, and by telephone. A computer terminal is used and this requires the use of repetitive arm-hand movements. Working in an office environment requires a sustained posture in a seated position for prolonged periods of time. The incumbent must be able to occasionally lift and/or move up to 20 pounds.

BEHAVIORAL STANDARDSAs an exempt employee of the City of Spokane, the Director of Neighborhood, Housing & Human Services is subject to the City's Code of Ethics set forth in Chapter 1.04A of the Spokane Municipal Code. As such, "it is the policy of the City of Spokane to uphold, promote, and demand the highest standards of ethics from all of its employees who shall maintain the utmost standards of responsibility, trustworthiness, integrity, truthfulness, honesty and fairness in carrying out their public duties, avoid any improprieties in their roles as a public servant including the appearance of impropriety, and never use their City position, authority or resources for personal gain."We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status or disability status. As a Fair Chance employer, City of Spokane does not conduct initial background screening for non-public safety positions. 

EEO STATEMENT

We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status, or disability status.