Network Systems Manager (Police Department)

Salary: $87,984 - $138,060

Position Grade: 19M

Department: Police Department

Job Type: Full-Time (Permanent)

Examination Number: EX1334

Location: Downtown - St. Louis, MO

Incumbents in this position are responsible for directing the daily activities of Network Systems Services personnel as well as coordinating major projects and overseeing the overall network infrastructure for SLMPD.

Essential Functions and Responsibilities:

• Supervise the Police Department’s IT Help Desk and ensure prompt resolution of service tickets coming from a base of 2200 users.

• Consult with users regarding IT hardware needs and pre-approve purchase of any network devices.

• Oversee user account management, both network (Active Directory) accounts and Email (Office 365) accounts and ensure compliance with account management policies.

• Supervise staff who support/maintain the platform (VMWare) for on-prem software applications.

• Supervise projects which involve configuring/maintaining all network routers/switches/firewalls.

• Oversee creation and enforcement of policies in network security, adherence to CJIS/HIPAA/PCI regulations and vulnerability/patch management.

• Monitor security alerts, and ensure staff is implementing recommended network configurations to protect against security threats.

• Supervise tech support staff responsible for configuring and operating network monitoring tools such as SolarWinds, System Center, or Cisco DNA.

• Oversee automatic network asset and topology discovery and ensure customer adherence to network device policies.

• Develop and maintain technical documents, analysis, and reports regarding the work outputs of the tech support team.

• Present briefings to senior customer management, customer stakeholders, and Police brass.

Knowledge, Skills, and Abilities:

• Data Utilization: Requires the ability to perform mid to upper-level data analysis including the ability to coordinate, strategize, systemize and correlate, using discretion in determining time, place and/or sequence of operations within an organizational framework. Requires the ability to implement decisions based on such data, and oversee the execution of these decisions.

• Human Interaction: Requires the ability to provide first line supervision. Ability to persuade, convince, and train others. Ability to advise and provide interpretation regarding the application of policies, procedures and standards to specific situations.

• Equipment, Machinery, Tools and Materials Use: Requires the ability to operate, calibrate, tune and synchronize, and perform complex rapid adjustment on equipment, machinery and tools such as personal computers, servers, LAN/WAN hardware, fiber optic test gear and/or related materials used in performing essential functions.

• Verbal Aptitude: Requires the ability to utilize a variety of reference, descriptive and advisory data and information such as specifications, time sheets, project proposals, status reports, technical operating manuals, and non-routine correspondence.

• Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication and division; calculate percentages, and decimals; requires the ability to interpret descriptive statistics.

• Functional Reasoning: Requires the ability to apply principles of logical or synthesis functions involving planning and directing of interrelated activities or multiple departments. Ability to deal with several concrete and abstract variables in working out approaches to major problems.

• Situational Reasoning: Requires the ability to exercise the judgment, decisiveness and creativity required in situations involving the direction, control and planning of an entire program or multiple programs.

• Environmental Factors: Tasks are regularly performed in safe and comfortable surroundings without exposure to adverse environmental conditions.

• Physical Requirements: Requires the ability to lift, carry, push, and pull moderately heavy objects and materials, twenty to fifty pounds, such as moving personal computers or file servers. Tasks involve the regular and, at times, sustained performance of moderately physically demanding work, typically involving some combination of climbing and balancing, stooping, kneeling, crouching and crawling in order to install equipment and cable.

• Sensory Requirements: Requires the ability to recognize and identify similarities or differences between characteristics of colors, shapes and sounds associated with job-related objects, materials and tasks, such as distinguishing computer components.
  

A Bachelor’s degree in Computer Science, Management Information Systems, Computer Engineering, Computer Programming, or a related field; plus five years of information technology experience in network administration, operations, and maintenance, including some experience as a supervisor or lead for network administration teams. OR an equivalent combination of education, training, and experience.

Preferences:

Experience configuring and maintaining routers/switches/firewalls. Experience configuring and operating network monitoring tools such as SolarWinds, System Center, or Cisco DNA. Network certifications in at least two of the following: Cisco Certified Network Administrator (Data Center, Routing and Switching, or Security), CompTIA Network Certification, CompTIA Server Certification and/or CompTIA Advanced Security Practitioner.

Scoring Components and Their Weights

Experience and Training: 100%

May be Subject to:

Background Investigation: Pass/Fail

Medical Examination: Pass/Fail

Documentation of Academic Credentials must be Submitted Upon Request

When completing the Employment History and the Educational/Training History sections of the Employment Application, please be as thorough as possible when describing your education, training and experience relating to this position. Applicants will only receive credit for their experience, training and education as shown on the application. Resumes will not be accepted as a substitute to a fully completed application. Incomplete applications will not be considered.

Veterans Preference Points

To be eligible for veteran's preference points, the applicant must submit a copy of their DD 214 Certificate of Release or Discharge from Active Duty with the Employment Application or upon request. The Director of Personnel may, in their discretion, accept alternate documentation.

City Residence Preference Points

City residents who pass an examination for a position in the classified service and do not receive any other preference will receive a five (5) point preference on a scale of 100 points on the exam. An additional one (1) point shall be added to the passing score of City residents who receive any other preference on a scale of 100 points. City residents must have resided in the City for at least one (1) year at the time of filing their application to be eligible for the preference points.

Accommodations

If assistance with the job application is necessary based on a physical impairment, mental impairment, or otherwise, they should reach out to the Office on the Disabled with contact information. This office will not disclose any information that an applicant or employee has a disability or has discussed possible accommodations without the applicant's or employee's prior consent.