*** This position's responsibilities are primarily Parking Enforcement Officer & supplemental Code Enforcement Officer***

Position Summary:

The purpose of this position is to perform enforcement and investigation of County & State Parking Codes, as well as City codes, regulations and ordinances to ensure compliance regarding violations occurring within City limits.

Position Scope:

This is a class in the support series.

• Utilizes either a hand-held computer and/or ticket book in issuing parking citations while on patrol in assigned areas of the City; patrols the City on foot, bicycle, or by way of assigned motor vehicle; performs enforcement activities, which may include the towing and/or immobilization of vehicles, in an efficient and effective manner; responds to complaints from citizens; determines validity of complaint/problem and recommends appropriate action; appears in court as a representative of the City as required.
• Maintains and prepares reports and activity logs as required; may assist in compiling data and assist with preparation of monthly, quarterly and various ad hoc reports.
• Prepares correspondence, forms and documents related to parking enforcement. Assists in photocopying, assembling materials, answering the telephone and simple clerical work when assigned inside the department or as required as part of parking enforcement duties. 
• Receives complaints of violations to City Code regulations.
• Conducts investigations to determine validity and evaluate all requests for assistance with enforcement issues.
• Research business or property ownership, corporate and/or fictitious name status, State, County or City licensure, certification and registrations as necessary.
• Enforces ordinances, codes and related regulations pertaining to land use, parking, business licenses, zoning, building, nuisance and property maintenance codes and ordinances.
• Communicates to other City departments regarding complex zoning regulations, building and environmental codes and other related issues.
• Prepares code violations, handles correspondence, maintains investigative and statistical reports and ensures files are documented accordingly.
• Prepares case summaries and interprets technical legal provisions and administrative directives pertaining to code enforcement.
• Coordinates enforcement action with Senior Code Enforcement Officer regarding occupational licenses, certificates of use, alarm registration delinquencies, violations, civil penalties and liens.
• Identifies opportunity for enhancing services provided by the Code Compliance department. 
• May attend community meetings; serves as liaison to the public.
• Identifies and/or recommends cost control measures in the delivery of all services and functions in his/her department and under his/her area of responsibility.
• Builds and maintains positive working relationships with co-workers, other employees, and the public using principles of good customer service; promotes and represents the City to the public in a friendly, helpful, and professional manner.
• Serves as liaison to the public and provides superior customer service.
• Performs other related duties as assigned. 

• Some knowledge of office practices and procedures. 
• Some knowledge of the operation of standard office equipment including work processing and computer equipment, copiers, fax machines and printers.
• Good knowledge of English usage, spelling, grammar and punctuation.
• Some knowledge of business letter writing and typing formats. Good knowledge of basic mathematics. 
• Excellent customer service skills and ability to exercise judgment when dealing with the general public.
• Good communication and interpersonal skills.
• Ability to prepare accurate reports and forms.
• Ability to learn the operation, policy and procedures of the City and the assigned department or office.
• Ability to communicate clearly and concisely, both orally and in writing; ability to establish and maintain effective working relationships with those contacted in the course of work; ability to organize and maintain accurate records and files; ability to learn the operation, policy and procedures of the City and the department; ability to deal with the public using independent judgment.
• Good knowledge of computers, Microsoft Office, Word and Excel; some knowledge of Microsoft Office Outlook and Access desirable.

Required Education & Experience:

• High School Diploma or General Education Degree (GED) required. Supplemented by one (1) year experience in investigation or enforcement of parking and zoning regulations, building or environmental nuisance codes, or solid waste disposal codes, or any acceptable related combination of training and experience preferred.
• Customer service experience is a plus.

Licenses and/or Certifications:

• Must have Certification as a Parking Enforcement Specialist. 
• Florida Association of Code Enforcement certification (FACE) Level 1 must be obtained within one (1) year as a job requirement.
• A valid Florida driver’s license is required.

• Frequently required to see, hear and talk with employees and the public.
• Frequently required to read and/or present documents, write or use keyboard to communicate through written means.
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. 
• The employee frequently is required to stand; walk; sit; reach with hands and arms; and stoop, kneel, crouch, or crawl; and operate a motor vehicle.
• The employee is occasionally required to climb or balance.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

• There is a one-year probationary period.
• It is the responsibility of the incumbent to maintain their licenses and/or certifications as a job requirement.
• This position is scheduled to work nights, weekends and holidays.