Tallahassee, a diverse community of nearly 200,000 residents, is the state capital and home to Florida A&M University, Florida State University, and Tallahassee State College. It is known for its national forest, freshwater lakes, and abundant parks and recreational activities. Located in the north-central portion of the state of Florida, the City is 30 minutes south of the Georgia state line and one hour north of the Gulf of Mexico.

The City, as an organization, has a devoted workforce of approximately 4,000 people who come together to ensure the needs of the community are met through municipal services. These services include Police, Fire, Utilities (electric, gas, water, wastewater, stormwater), Parks and Recreation, Aviation-Tallahassee International Airport, and general municipal services. The City’s mission is to be the national leader in the delivery of public service.

The City of Tallahassee’s workforce is our community's lifeblood, we offer diverse career opportunities, a positive work-life balance, competitive compensation, exceptional wellness programs, and comprehensive benefits, all of which position us to be the premier employer of choice for this area.

Apply on or before 11pm on Friday, July 19th, 2024

Customer Operations

MAJOR FUNCTION:

This is responsible senior and executive-management work providing leadership, direction, and oversight for one of the following divisions of the Customer Operations Department: Call Center, (front office, back office, contact centers), and utilities, functional business design and deployment organizational management, training, quality assurance, and quality control, field operations, business solutions, energy services, transportation, and technical support for utilities. Successful job performance requires management of a considerable variety of professional and complex work associated with Customer Operations service areas. The incumbents serve on the Department’s senior leadership team and exercise considerable independent judgment, discretion, and initiative in carrying out designated responsibilities efficiently and effectively. Work is reviewed through reports, conferences, observations, analyses of reports and recommendations, and by results achieved.

For the complete job specification, listing essential duties and desirable qualifications, go to http://www.talgov.com/employment/hr-job-descriptions.aspx

Possession of a bachelor’s degree in business administration, public administration, accounting, public relations, or a related field, and seven years of professional experience, in one or more of the following service areas associated with design, operation, and regulation of: customer service/call centers or utilities (gas, water, sewer, electric, waste); or an equivalent combination of training and experience. Three years of the required experience in each of the aforementioned areas must have been in a supervisory capacity.

An incumbent of this job classification may be required to file a financial disclosure statement with the Supervisor of Elections in their county of residence, in compliance with Florida Statutes, Chapter 112, Part III. Such filing is required within 30 days of placement in a covered position, annually thereafter by no later than July 1 of each year in which they serve in the covered position, and within 60 days of leaving the covered position.

$36.1343 to $98.0534/hourly. Hiring rate generally will not exceed $60.8801/hour

Must possess a valid Class-E State driver's license at the time of appointment.

The City offers comprehensive benefits packages including paid vacation, sick leave, parental, and catastrophic illness leaves; defined benefit pension; defined contribution plans; paid holidays; tuition reimbursement; as well as medical, dental, vision, life, long-term disability, pre-paid legal, critical illness, and auto insurance plans. For information about benefits offered to eligible City employees,* visit ALEX

• OPS employees are eligible for medical insurance plans but not eligible for paid vacation, paid sick leave, or paid holidays. Temporary employees (Non-OPS) are not eligible to participate in the City’s benefits programs

Visit Talgov.com/Employment click on the ‘Apply Today’ button, then navigate to ‘My Job Applications’ icon, and create an account. Only online applications will be accepted for this vacancy. Remember, you must complete all sections of the application, including the education and work history section, even if this information is included on your resume.

If you have any questions regarding this position or the application process, please contact the City’s Human Resources and Workforce Development Department at 850-891-8214.

Equal Opportunity Employer:

The City of Tallahassee is an Equal Opportunity Employer committed to promoting equity and celebrating diversity. The City of Tallahassee invites applications without regard to an individual’s race, color, gender, religion, national origin, age, disability, marital status, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.

Veterans’ Preference:

Certain service members and veterans, and the spouses of the service members and veterans, will receive preference and priority, and certain service members may be eligible to receive waivers for postsecondary educational requirements. For information on who may be eligible for Veterans' Preference, go to http://floridavets.org/benefits-services/veterans-preference/, or call Human Resources & Workforce Development at (850) 891-8214.To claim Veterans' Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.

Accommodation for Persons with a Disability:

If you require an accommodation, as defined by the Americans with Disabilities Act, please contact the City’s ADA Coordinator, in the Office of Diversity & Inclusion, at 850-891-8950 or at TLHADA@talgov.com Monday through Friday, between 8 a.m. and 5 p.m., or TDD 711, at least 48 hours, (excluding weekends and holidays), prior to the application deadline.