Description

Provide support to CNSNext Internet customers by troubleshooting and resolving their technical issues via phone, email, other electronic medium and in person. Position reports to CNSNext Technical Support/Customer Care Team Leader.
Provide excellent customer service in a variety of situations.
Provide prompt responses to technical support related emails, phone calls and office visits.
Excellent oral and written communication skills.
Ability to troubleshoot and resolve Internet connectivity issues on a wide variety of operating systems. Knowledge of MacIntosh operating systems a plus.
Ability to troubleshoot and correct problems with Microsoft Outlook, Outlook Express and other pop3 email programs.
Ability to communicate technical information to both technical and non-technical audiences for troubleshooting purposes.
Excellent telephone skills are essential for the completion of daily tasks.
Ability to work independently and remain calm in stressful situations.
Update and maintain customer records using company provided software.
Make service calls to customer's home/business when required.
Assist other departments in resolving customer problem resolution.
Other duties as assigned.
Position Requirements

Must have a high school diploma or G.E.D. certificate.
Background in technical support or computers preferred, but not required.
Must possess good oral/written communication skills.
Should have the ability to understand and follow oral and written instructions.
Must have a valid driver's license.
Physical/Environmental Requirements
Mobility to work in typical office settings using standard office equipment is required. In addition, vision to read printed materials and computer screen and hearing and speech to communicate in person or over the telephone. The noise level in the work environment is usually moderate.
Location
City of Thomasville
About the Organization
Our Vision
A progressive and unified community providing an inviting place to live, work, play and prosper.
Our Mission
In partnership with our community, Team Thomasville will deliver excellent and dependable public services while building trusting relationships through openness, inclusion and innovation.
Our Values

Trustworthy & Dependable
We are dedicated to provide reliable services to our citizens and community.
Equal & Inclusive
We will empower a diverse and progressive culture to strengthen community partnerships.
Accountability & Transparent
We will maintain business practices that build community trust with openness, integrity and accountability.
Modern & Innovative
We will execute creative plans and innovative strategies to bring sustainable growth to our entire community.
This position is currently accepting applications.