Salary: $18.55 - $21.20 Hourly
Location : West Allis, WI
Job Type: Temporary (non-benefitted)
Job Number: 2024-00263
Department: Library
Opening Date: 05/31/2024
Description

The Circulation Services Representative is a very important customer service oriented position at the West Allis Public Library. Yours will be the first face patrons see entering the Library and the last when they exit. You will interact with patrons to provide information in response to inquiries about circulation services, library account statuses, and work to resolve issues by providing solutions in accordance with established Library guidelines.
Benefits and paid time off available.
Click for Job Flyer.
Examples of Duties

The Circulation Services Representative is a very important customer service oriented position at the West Allis Public Library. Yours will be the first face patrons see entering the Library and the last when they exit. You will interact with patrons to provide information in response to inquiries about circulation services, library account statuses, and work to resolve issues by providing solutions in accordance with established Library guidelines.
Check library materials in/out to patrons.
Answer general inquiries about materials, patron records, library policies, etc. in person and via telephone.
Discharge requested items, label, alphabetize, and shelve for later retrieval.
Assist patrons with various services: scanning, self-check out, faxing, photocopying.
Create and update new patron records in databases and issue library cards.
Assess patron needs and refer to the department/person most able to help.
Collect cash payments on late fines, sales items, faxes, etc.
Load items onto truck/cars, roll to back workroom, pack delivery bins.
Accept and assess damaged or unusual items from patrons or pages. Repair, if possible, or make determination on where to send.
Notify patrons of damaged items and attach bills to accounts.
Click for full Job Description.
Qualifications

MINIMUM REQUIREMENTS:

High school diploma/equivalent.
Recent paid customer service experience, clerical and cash handling work experience; recent Library related work experience or coursework desirable.
Good written and verbal communication skills, including solid listening and problem-solving skills.
Familiarity with general office equipment including copiers and fax machines
Experience working with groups of people from diverse backgrounds
Benefits (prorated based on 1.0 FTE full time equivalency) include: Time off Bank with the ability to accrue hours during the year, dependent on the FTE you are hired into, to be used at your discretion with management approval; nine (9) paid holidays; eligibility for health insurance the first of the month following thirty (30) days of service with choice of a PPO Plan or High Deductible Health Plan (with optional participation in a Health Savings Account) - both plans are contributory and cover the employee and his/her family; dental insurance covering the employee and his/her family, with eligibility the first of the month following thirty (30) days of service; a dual pension system comprised of the Wisconsin Retirement Fund* and Federal Social Security (both of which are contributory); a fully paid Life Insurance Program* with coverage in the amount of the employee's annual salary adjusted to the next highest one thousand dollars, with the option for additional coverage; an educational reimbursement plan for the pursuit of job related courses including personal and professional training opportunities and professional organization memberships; voluntary benefit programs consisting of Vision, Flexible Benefits for Dependent Care and Medical Reimbursement, Section 457: Deferred Compensation, TreasuryDirect Payroll Savings Plan for Savings Bonds, Employee Assistance Program (EAP), Employee Wellness Program, Armed Services Reserve Training, and Federal Loan Program. Click for detailed information on the benefits.

*The Wisconsin Retirement Fund and Life Insurance Program benefits are provided according to plan guidelines of the State of Wisconsin Department of Employee Trust Funds.
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