City Wide Facility Solutions of San Diego is a privately held company that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with collaboration, group support and fun. We are an established Building Maintenance Management company and the job growth potential is huge.
City Wide is seeking a full-time Senior Contract Compliance Officer who will work closely with our Night Supervisor to ensure the services we provide are in compliance. The duties include, but are not limited to:

• Develop and maintain productive working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.

• Review the scope of work and ensure quality assurance per account to retain existing business and gain new business.

• Communicate with the Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use. •Other duties as necessary.

City Wide is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or any other legally protected class.
Requirements

• 5 years of related experience and/or training
• Bilingual (Spanish)
• Clean driving record and valid driver's license
• Solid understanding of basic business math
• Strong MS Office experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to write routine reports and correspondence
• Prompt, regular attendance and strong work history

Preferred Qualifications:

• Demonstrated ability to work effectively both in a team environment and autonomously
• Excellent communication skills, both written and verbal
• Energetic, hardworking, dependable and detail-oriented
• Previous management experience

Physical Demands
Senior Contract Compliance Officer is expected to perform duties throughout the day/night that include, but are not limited to, constant sitting, bending, standing, driving, and phone use (call/text/email). Senior Contract Compliance Officer would also require the ability to lift 25 pounds.
Environment
While performing the duties of this job, a Contract Compliance Officer is occasionally required to wear safety glasses, hearing protection and steel-toed work boots. As well as proper gowning to enter controlled environment rooms, such as clean rooms.
Benefits
This is an hourly, non-exempt, full-time position (Monday through Friday, 4 PM to 1 am) without remote work opportunities. The pay ranges from $27.00 to $30.00 DOE. Our company offers a lucrative PTO program, medical, dental, vision, life and critical illness insurance, a company car and cell phone (for use during work hours) and monthly bonuses.