Description
We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!
Responsibilities
•Apply appropriate changes to consumer policies based on the information provided
•Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
•Validate client insurance coverage and present policyholders with proof of insurance documents
•Maintain a record of customer interactions and follow up on their experience with our organization
•Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools
Qualifications
•Excellent active listening, interpersonal, and communication skills
•Prior work in a customer-facing position or customer service role is required
•Knowledge of insurance products and policy schedules is preferred
•Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
•Must have high school diploma or GED equivalent