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Description
CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.
ACCOLADES
WHY YOU’LL LOVE WORKING AT CIVANA
• Complimentary access to wellness classes & programming
• Complimentary shift meal
• Team member referral bonus
• Affordable health insurance starting the 1st of the month following hire date
• Generous Team Member & Friends & Family Resort rates and discounts
• 401K Retirement plan with Employer Matching
IDEAL CANDIDATES
We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality.
Regular Full Time Position:
You will be responsible for:
• Checking in guests and understanding people’s situations and feelings and taking actions to make it the best experience ever.
• Checks out guest at end of stay. Ascertains guest satisfaction, with full awareness and compassion of any issues during the stay.
• Reconciling financial information from the day’s operations.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc..
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of Guest Experience team.
• Overnight Supervisor will partner with the Overnight Security Agent to ensure the safety of our in-house guests and the security of our resort property.
• Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Mobile Position requiring movement behind the desk and within the hotel.
• Continuous standing for entire shift.
• Dresses in issued uniform and ensures a neat, clean, and tidy appearance at all times.
• Displays a high work ethic, with a sense of responsibility for the role.
• Displays warmth, care and genuine enthusiasm when dealing with guests, team members and leadership.
• Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model.
Requirements
• Preferred: One to two years’ experience in Front Office role
• Strong computer skills
• Strong/positive communication skills
• Previous hotel/resort experience preferred
• Willing and able to work all shifts including weekends/holidays
• Must have reliable transportation
• Must be able to work on-site
• Knowledge/passion in Health & Wellness
Full Time
$32k-44k (estimate)
06/26/2024
08/25/2024
civanacarefree.com
Tucson, AZ
<25
The job skills required for Overnight Front Desk Supervisor include Front Office, Housekeeping, Teamwork, Computer Systems, Billing, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be an Overnight Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Overnight Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Overnight Front Desk Supervisor positions, which can be used as a reference in future career path planning. As an Overnight Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Overnight Front Desk Supervisor. You can explore the career advancement for an Overnight Front Desk Supervisor below and select your interested title to get hiring information.