SUMMARY:

The Commercial Account Manager is responsible for assisting clients with service needs and making changes to existing accounts, meeting service, and sales delivery standards, and performing essential functions to achieve the quality and service standards developed by the agency. This position will assist Producers and Account Executives in the handling and processing of new and renewal commercial business and maintaining high service standards.

Essential Functions

Upon receipt of new business applications or renewal instructions, accurately complete applications for new and renewal business

Prepare proposals and complete applications in coordination with producers, submit applications to eligible and appropriate carriers, and when requested, obtain client signatures on all applications. The follow-up to ensure timely receipt of quotations and policies

Perform all necessary ratings sufficient for policy quotation and/or issuance on carrier websites or rating programs. Calculate the premium if the company-rating program is available. Responsible for the issuance of premium-bearing binders, and invoices, and resolving carrier accounting discrepancies

Prepare proposals, binders, certificates, account summaries, endorsements, policies, lost policy releases, and account balance status when requested

Ensure items are delivered and/or mailed to the client. Initiate correspondence with companies and clients. Maintain follow-up and suspense files on outstanding orders, correspondence, audits, reports, reporting form coverage, and follow-up on overdue and suspense items. Maintain expiration control log

Request renewals, endorsements, and other needed data from the companies and insureds. Solicit Producer and Account Executive assistance, when necessary, to issue coverage in a timely, efficient manner and bind coverage within agency underwriting authority

Check new and renewal policies, endorsements, audits, and cancellations and promptly handle for accuracy in rating, typing, coverage, and signatures, and input these transactions to generate billing invoices and quality products for our customers. Maintain files in an orderly, up-to-date manner

Determine reasons for requests for cancellations, act to save accounts, and notify producers according to agency standards. Process and follow-up on cancelation requests to carriers to ensure accurate and timely resolution

Receive phone calls from clients and companies and comply with the request and/or refer to the Producer and Account Executive

Refer current and prospective clients to Employee Benefits or Personal Insurance Department, or a Commercial Producer, for solicitation of those lines of business

Participate in seminars and other training, to maintain required licenses, and for knowledge and skill development. Meet with a company representative to update carrier appetite, underwriting guidelines, etc

Review all activities relating to the public, customers, and companies to avoid issues involving potential errors and omission

KNOWLEDGE, SKILLS, AND ABILITIES:

Must possess sound knowledge of rating procedures, coverage, and industry operations to effectively manage, maintain, and write assigned client and prospect lists

Full knowledge of insurance markets is essential

Strong PC skills, with the ability to effectively utilize the agency's management systems

Ability to work within a fast-paced, changing priority environment

Self-motivated, with the initiative to prioritize and be self-directed

Regular and punctual attendance is required

Ability to communicate effectively, both verbally, and in writing

Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels

Ability to promote, and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the Agency

Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

Qualifications

Property and Casualty license, as required by the State Department of Insurance

2-4 Years of previous account management experience preferred

Bachelor's degree preferred

CPCU or CIC designations preferred