Compensation: $160k-$180k

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provides strong and visible leadership for residents and staff.
• Delivers on financial objectives including occupancy, operating expense, and capital investments.
• Ensures a strong risk management culture with established processes and procedures.
• Develops and maintains excellent relations and open communication, both formal and informal, with residents and their family members.
• Delivers a highly satisfactory living experience for residents.
• Keeps informed of current developments, trends, and practices which pertain to overall success of Tamarisk Northshore.
• Serves as a leader in the community to build and develop awareness of Tamarisk Northshore.
• Partners with the Vice President and Chief Marketing Officer to meet or exceed occupancy targets by developing marketing plans and actively participating in marketing or outreach efforts.
• Administers all programs and services in a manner that will result in the provision of quality service to the residents within budgetary guidelines.
• Provides leadership for and institutes policies and procedures to fulfill applicable requirements of CJE SeniorLife as well as objectives for marketing, outreach, customer satisfaction, compliance, and risk management.
• Develops annual operating budgets and detailed department level plans to deliver on financial and operational objectives.
• Effectively manages staff and builds strong work culture.
• Keeps informed of trends, knows the competitive marketplace, and builds relationships with others in the industry.
• Attends resident council, town hall, and other resident committee meetings to keep updated on what the “hot topics” are in the community.
• Ensures good communication between leadership and residents, keeping residents informed of updates, new programming, etc. that is happening at Tamarisk.
• Works with colleagues within CJE SeniorLife to promote the integration of services within CJE SeniorLife and to promote utilization of CJE SeniorLife services as appropriate from other product lines.

Reporting and Key Working Relationships

• The Executive Director reports directly to the Vice President and CFO.
• The Executive Director provides on-going supervision to Dining, Maintenance and Housekeeping, Life Enrichment, Sales, and Business Operations.
• The Executive Director is to have strong and collaborative relationships with senior management and key operating areas to include President and CEO, Vice President and Chief Marketing Officer, and other members of CJE SeniorLife Senior Leadership.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with CJE’s policies and applicable laws. Responsibilities include:

• Interviewing, hiring, and training employees.
• Planning, assigning, and directing work of staff or volunteers.
• Appraising performance.
• Rewarding and disciplining employees.
• Addressing complaints and resolving problems.
• Maintaining relations across Agency departments, functions, and committees as well as community organizations and the CJE Board.

Corporate Compliance 

• Responsible for overall compliance with federal, state, and local laws, rules, regulations, standards, and adherence of safe work practices.
• Responsible for detection and reporting of non-compliance and for staff attendance at required in services.

• This position has responsibility for HIPAA compliance in the execution of duties as well as for assuring that subordinate department members are HIPAA trained and compliant.

• Exposure to bloodborne pathogens is not likely to occur in this position.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent written and verbal communication skills and ability to effectively communicate with residents, families, employees and outside individuals and groups.
• Ability to investigate and analyze information, draw conclusions, recommend, and implement action plans.
• Strong leadership, operational, and sales skills.
• Sensitivity to the needs of the elderly and families.

Education and/or Experience

• Bachelor’s degree in human services administration or related field required.
• Seven years in related management experience in senior living administration required.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Customer Service

• Displays behavior that creates a customer service culture at CJE by understanding the needs of our clients and customers and demonstrating a strong bias toward service, quality, and customer satisfaction.

CJE Leadership Competencies

To perform the job successfully, managers should demonstrate the following leadership competencies:

• Attracting, Assessing, & Developing Talent—Attracts, assesses, selects, and develops highly effective staff with diverse capabilities; manages current job performance as well as long-term career potential of others; provides constructive feedback, guidance, and coaching to staff; develops and implements plans for employee/leadership development and diversity; provides staff needed resources.
• Team Leadership—Develops and articulates a team/department shared vision and strategy. Establishes roles and performance goals and delegates responsibility to staff members. Keeps the team focused, motivated and inspired to action. Manages interpersonal conflict and promptly addresses performance issues. Listens to team members and provides effective day-to-day communication. Builds strong teamwork and individual commitment.
• Business & Marketing Acumen—Has a strong business and marketing orientation; understands the meaning and implications of key financial indicators; assesses the financial implications of decisions; evaluates business and marketing options and how strategies and tactics work in the market.
• Driving Results—Assigns clear authority and accountability; directs change; monitors results using metrics and benchmarking; ensures compliance with policies and regulations; stays the course from start to finish; does not confuse effort with results; separates what is important from what is not; tackles problems directly.
• Strategic & Visionary Thinking—Anticipates future trends and directional shifts in the relevant marketplace; has a clear vision for the future; foresees obstacles and opportunities; generates breakthrough ideas; constructs competitive strategies.

CJE Values

All staff should demonstrate the CJE Values in their behaviors and work practices.

• Respect—We recognize, honor, and acknowledge the inherent value of each person for their wisdom, their culture, their background, and their unique history.
• Advocacy—We encourage public policy which will benefit our clients by educating ourselves and the community. Furthermore, we give voice to our clients’ needs and facilitate a positive action on their behalf.
• Compassion—We treat everyone with caring, sensitivity, understanding, and supportive responsiveness.
• Intention—We approach our work and each task with mindful consideration as to what we are doing and why we are doing it, as individuals and as an agency.
• Accountability—We are responsible individually and as an Agency for honest, accurate work and interaction with others. We plan strategically and provide measurable quality care with clear fiscal and ethical responsibility.
• Innovation —We continue to advance our knowledge and strive to develop, evaluate, and implement new and advanced programming and models of care to bring benefits to our clients, community, and broader older adult/health care environment.

 CJE Way

• Positivity
• Respect
• Patience
• Kindness

CJE SeniorLife is an equal opportunity employer.