Our client is an interdisciplinary group private practice of Psychiatrists, Psychiatric Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to thoughtfully guide the whole person on their journey to find clarity and mental wellness by providing exceptional holistic care. Our staff of Psychiatrists, Advanced Practice Providers and Psychotherapists offer the latest medication, psychological assessment, and therapy treatment as we help guide our patients toward mental wellness and a balanced personal and professional lifestyle. Our team offers a broad range of specialties, services, and orientations to support and help all people regardless of their place in life. This multidisciplinary approach allows us to provide holistic care in psychiatry, psychotherapy and much more.
Patient Care Coordinators are instrumental in helping patients receive great care with the attention and follow-up they need for optimal healthcare experiences. This requires a flexible attitude, quick thinking and a caring disposition. Efficiently check patients in/out. Confirm fee slips and payments are correct. Ensure patient demographics are up to date for all patients. Schedule appointments, verify insurance coverage, and maintain accurate patient records. Answer the telephone pleasantly and efficiently. Maintain accurate cash handling and balance drawer at the end of each day. Educate patients on co pays, balances, insurance benefits and paperwork. Direct patients to the proper location based on their provider. Take and distribute all messages to providers and other staff, responsible for communicating between patients and providers.
In This Role, You Will

• Manage patient care and patient placement.
• Communicate and support providers.
• Handle inbound calls and answer patient questions and refill requests.
• Connect with new patients via phone and email.
• Coordinate and verify coverage with insurance carriers.
• Process pharmacy orders and respond to inquiries and issues regarding orders.
• Review medication inventory.
• Schedule appointments according to the procedure guidelines.
• Answer patient’s questions; check patients in and out; monitor and perform other front desk tasks as needed.
• Collect co-pays and or balances.
• Possess knowledge and understanding of the differences between co pay, co-insurance, deductible, HMO, Prior authorization and other insurance terminology.
• Know which providers accept which specific insurances, where they are located, and know what therapists are taking new caseloads.
• Maintain complete and accurate patient records.
• Know the different types of medications and policy requirements for refills.
• Assist with patient emergency admission when necessary.
• Notify patients when providers have messages or instructions for them.
• Check telephone messages daily and email throughout the day to see confirmations, appointment requests, etc. and handle all requests.
• Provide referrals for continuing care.
• Locate and provide community resources to patients and their family members.
• Assist the care team with goal setting.
• Maintain patient confidentiality.
• Related duties as needed.

Perks and Benefits:

• Compensation: $20.00-$24.00 per hour (Full-time)
• Full comprehensive benefits package including health, dental vision, EAP services and more.
• Monthly Wellness Services Reimbursement
• 401k match up to 4%.
• Opportunities for growth and professional development.
• Accrued PTO and sick/wellness days.

Qualifications and Minimum Requirements:

• Associate degree in healthcare administration or related area of study required, Bachelor’s Degree preferred.
• Strong organizational skills
• Excellent communication skills
• Compassionate nature
• Above average critical thinking skills
• One year or more working in a healthcare environment
• Experience with basic computer programs, such as Microsoft Office
• Customer service experience in a medical setting, preferred.
• Candidates with knowledge of / familiarity with outpatient therapy services desired.
• Active participant in the achievement of patient satisfaction
• Flexible to work at various office locations when needed.