4 Service Specialist Jobs in Conshohocken, PA
Clark Insurance is Hiring a Service Specialist Near Conshohocken, PA
DescriptionAs a member of the COBRA team, the primary responsibility of the Service Specialist is to perform daily deliverables within the suite of COBRA services and products, such as, but not limited to systems management, election form and late notification transactions, and assisting Client Service Representatives on daily deliverables. Additional responsibilities include report generation, data transmission, file processing and team projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:
- Perform daily operations and processes in support of client activities accurately, on time and within quality standards;
- Resolve client issues on MMA East's Service Now that come in from the Call Center regarding basic COBRA issues;
- Enter enrollment information into billing or carrier portal systems;
- Work within a team structure to ensure all timely monthly deliverables are met (such as monthly client reports, invoices and claims entry);
- Generate print jobs such as enrollment worksheets, election forms, confirmation statements and late notification transaction forms;
- Assist with development and maintenance of operational documentation and efficiency projects;
- Assist with quality review of incoming client files and work error reports;
- Perform client-specific process, procedures, and reports;
- Ensure all client deliverables adhere to specified quality standards;
- Assist with high volume tasks during Open Enrollment;
- File, maintain and prepare documentation for offsite storage;
- Adheres to MMA East's internal and external compliance and security processes;
- Summarize and report project status to Client Service Representatives, Team Supervisor and Team Manager;
- High school diploma or GED equivalency is required.
- Minimum of 1 year demonstrated experience within a processing support capacity;
- Experience working with COBRA regulations and compliance is preferred;
- Proficiency in the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook is required;
- Other related exposure to Benefits Administration, Spending Accounts, HRIS, and/or Payroll environments is preferred.
- Experience within a third-party administration, benefits brokerage, health and welfare consulting, health care, or insurance related industry is highly preferred.
- Proven ability to provide superior customer service and successfully build relationships with internal teams and client contacts;
- Proven ability to multitask, adjust priorities, meet deadlines, and successfully operate in a fast-paced work environment;
- Ability to follow through on and successfully execute tasks while adhering to specified quality standards;
- Possess strong organizational, analytical skills and strong attention to detail;
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is:
- Frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms;
- Occasionally required to stand and walk;
- Extensive use of computer and keyboard and viewing of computer screen is required;
- Specific vision abilities required by this job include vision, and ability to adjust focus.
- Other working conditions are normal for an office environment.
- Work is typically performed in a hybrid manner based out of our Conshohocken, PA, office.
Job Summary
Full Time
Insurance
$59k-77k (estimate)
05/27/2024
07/20/2024
clarkinsurance.com
HAMPTON, VA
50 - 100
1931
JASMYNE ROSE CLARK
$10M - $50M
Insurance
Related Companies
About Clark Insurance
Clark Insurance is a 100% employee-owned Insurance agency offering a full array of commercial, personal & employee benefits insurance products and value-added services. From our beginnings in 1931, Clark Insurance has grown from two people and a rolltop desk to a staff of over 100 insurance professionals. Named one of the top 5% of agencies among its size in the U.S. by the Independent Insurance Agents and Brokers Association of America, Clark Insurance serves personal, business and employee benefits customers in Maine, New Hampshire and Massachusetts. Our scope may be large, but our mission i...s simple: Know more and deliver insurance to as many clients as we can, in a professional, courteous, efficient and caring manner. Our employees have a special reason to cater completely to customers. Clark Insurance is an employee-owned agency. Our future success depends on customer satisfaction.
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If you are interested in becoming a Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Specialist job description and responsibilities
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communication to provide outstanding customers service to new and repeat clients.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Specialist jobs
Understand the principles and benefits of being able to think about the future when taking action or making service related decisions.
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Ability to use positive language.
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knowledge of problem solving for the customer feedback.
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Product knowledge and willingness to learn
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Join a professional association related to customer service professional.
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Step 3: View the best colleges and universities for Service Specialist.
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