**Job Opening**

** Job Title: DC General Manager**

** Company: Webstaurant Store, Inc.**

**POSITION SUMMARY**

As a Distribution Center General Manager, you will oversee all of the day-to-day activities that take place in our Cumberland, MD facility to ensure the highest level of productivity, accuracy, and safety in a positive environment. This would include all functional areas such as receiving, returns, picking, packing, shipping, and inventory management as well as supervising, hiring and managing the workforce. Clear communication to all warehouse supervisors and team leaders within the warehouse is key to ensure smooth operating during all shifts from inbound to outbound operations. This position will report to the Director of Operations.

**ESSENTIAL DUTIES & RESPONSIBILITIES**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Monitor daily, weekly, and monthly metrics for all departments; identify and resolve operating issues as needed, including oversight of correction actions and progressive discipline process.

o **Receiving:**

All inventory (including new items) received during 1st shift is put back into stock same day/shift

o **Inventory:**

~ - $2,500 each accounting period

Keep WH damages below 1 % of adjustments

4 FT cycle counters following row cycle count schedule

o **Returns/Wrap:**

All ground/common returns are completed same day received (2pm cut-off)

All outlet items are listed within 1 business day of receipt and the progressive decrease in pricing is followed to quickly turn inventory

All wrap items are up to date each day

o **Outbound**:

Same Day Metrics including specific time-sensitive cut-offs are met internally to deliver to our customers

Quality metrics are consistently met

Actively engage in MBWA or managing by walking around and serve as a role model of Company culture

Maintain adequate staffing levels for all departments to ensure operating metrics are met consistently; may include the coordination of shift change bids and related programs

Interact with employees regularly to promote a high level of engagement and ensure all safety regulations / rules are followed

Lead weekly and monthly manager meetings to share information including metrics review, areas of improvement, employee relations issues, and updates on quarterly initiatives and related projects

Identify and delegate quarterly initiatives to team members; promote and monitor progress to ensure quarterly goals are met

Maintain a high level of operating knowledge and positive employee relations by working at minimum one day each month with each department and/or shift

Serve as a back-up when a department line manager is absent; assume all duties of the Director of Operations when the Director of Operations is absent

**EDUCATION and/or EXPERIENCE**

* Minimum of 2 years of relevant experience in operations management

* Associate degree in a related field, or equivalent combination of education and experience

* Experience working in a distribution environment preferred

**KNOWLEDGE, SKILLS, & ABILITIES**

* Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)

* Strong analytical and problem-solving skills required

* Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding

* Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment

* Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence

* Customer service-oriented attitude with a demonstrated desire to exceed expectations

**LANGUAGE SKILLS**

Business Proficiency in English is required

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed while standing and/or walking, up to and including 10 hours/day

Requires the ability to communicate effectively using speech, vision, and hearing

Requires the regular use of hands for simple grasping and fine manipulations

Requires regular bending, squatting, crawling, climbing, and reaching

Requires the ability to regularly lift / carry 50-75lbs. and push / pull up to 150lbs.

**WORK ENVIRONMENT**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes, and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.

**TRAVEL REQUIREMENTS**

May require occasional travel to other facilities within the distribution network