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JOB REQUIREMENTS
SUMMARY: We are seeking a highly motivated and detail-oriented individual to join our team as B2B Ecommerce Account Specialist. In this role, you will be responsible for managing and optimizing our B2B e-commerce sales channels, ensuring a seamless and efficient buying experience for our business customers. You will work closely with cross-functional teams to drive sales, enhance customer relationships, and maximize the growth of our B2B e-commerce business. The ideal candidate should have a solid understanding of B2B e-commerce platforms and digital marketing and a passion for delivering exceptional customer experiences in a business-to-business context.
RESPONSIBILITIES:
Manage and optimize our B2B e-commerce sales channels, including our B2B website and any relevant marketplace platforms.
Develop and execute strategies to increase online sales, improve conversion rates and drive traffic to our B2B ecommerce platforms.
Collaborate with cross-functional teams, including sales, digital, product, and customer service, etc. to ensure alignment of product specifications, imagery and inventory are inline to maximize sales potential.
Monitor and analyze Key performance metrics, such as sales, traffic, and customer behavior, to identify trends and opportunities for improvement.
Implement and manage B2B pricing strategies, discounts, and promotions to drive customers acquisition and retention.
Optimize product listings and ensure accurate and up to date product information, including pricing, specifications, and availability for B2B customers.
Monitor and respond to B2B customer inquiries and support requests in a timely and professional manner, ensuring excellent customer service, by listening to their problem and negotiating a satisfactory resolution.
Conduct competition analysis to identify market trends and best practices in B2B ecommerce and implement strategies to enhance our competitive position.
Stay up to date with the latest B2B ecommerce trends, technologies, and industry best practices and proactively share insights and recommendations with the team.
Provide regular reports and analysis on B2B ecommerce performance, highlighting success, challenges, and actionable recommendations.
Maintain & create working spreadsheets – cross-referencing information to ensure data is accurate and formatted in a way that translates to live site in a content & customer friendly manner.
Perform other job-related duties as assigned by the company and or Supervisor and manager.
Follows all company policies, rules, and regulations, including safety.
Provide training for new employees as needed.
KNOWLEDGE AND SKILL REQUIREMENTS
Full Time
Wholesale
$65k-88k (estimate)
07/03/2024
12/18/2024
classichomefurnishings.com
VERNON, CA
25 - 50
1988
Private
HARPAL SINGH
$5M - $10M
Wholesale
Classic Home offers home furnishing services.