Located in Morrow, Georgia, Clayton State University is roughly 15 miles southeast of downtown Atlanta. The university offers employees an adaptable, collaborative environment that fosters professional and personal development.
The university is committed to having a positive impact on the State of Georgia and beyond by serving students and the community through broadening access to high-quality education and advancing workforce development. Clayton State offers multiple certificates, Associate's, Bachelor's, and Master's Degree programs, which currently enroll over 5,500 students in challenging campus and online courses.
Clayton State's main campus is situated on 214 beautiful acres in a lakeside setting just minutes from downtown Atlanta, making access to the vibrant metropolitan area swift. The Atlanta-Journal Constitution has named the university a Top Workplace in Atlanta for six consecutive years. The Chronicle of Higher Education also named Clay-ton State one of 79 higher education institutions across the nation in its list of 2017 Great Colleges to Work For.

The Spivey Hall Operations and Administration Manager (OAM) is responsible for overseeing the daily administrative operations of Spivey Hall, ensuring an exceptional experience for all patrons, performers, and staff. This role is key in the planning and execution of all events and activities. The OAM coordinates the work of all Spivey Hall departments, facilitates communications and information sharing, and supports Spivey Hall staff in designated areas. The OAM ensures the venue runs smoothly and maintains the highest professional standards. This role oversees the Patron Services team, including all front-of-house staff.
The OAM is key in securing Spivey Hall¿s reputation as we raise the institution's visibility in Atlanta, Georgia, and within the international music community. The ideal candidate for this role is a multitasker with a passion for the performing arts, an eye for detail, and strong people skills who executes with excellence. This position reports to the Spivey Hall Executive and Artistic Director.

40% Administrative Oversight:

• Working closely with all Spivey divisions, develop and implement administrative policies, procedures, and systems to enhance efficiency and allow smooth and highly professional operation and service.
• Coordinate the work and administrative needs of Spivey departments, ensuring strong internal communications and enabling all divisions to operate at their highest level.
• Maintain records and manage correspondence, ensuring timely and effective external communication.
• Support the executive team and other divisions in their work with CSU offices, including HR and Finance, ensuring compliance with organizational policies and procedures.
• Oversee HR functions, including searches and onboarding, employee record keeping, and compliance with labor laws and organizational policies.
• During the absence of the Business Manager, assume duties in Spivey Hall's financial operations as needed; other duties are to be reduced to accommodate.

25% Patron Services Team Management and Supervision:

• Ensure an exceptional experience for all Spivey Hall patrons by supervising the Patron Services team, including the PS Coordinator, and overseeing all front-of-house operations.
• Ensure recruitment, training, and scheduling meet Spivey Hall's needs.
• Prepare and manage budgets for the patron services division, including staffing, supplies, and equipment.
• Implement and monitor customer service policies and procedures to enhance the patron experience.
• Evaluate staff performance and provide ongoing feedback and development opportunities. Maintain accurate records of attendance, incidents, and all relevant data.
• Monitor and report on key performance indicators, including patron satisfaction, staff performance, and operational efficiency.
• Maintain the highest standards of customer service and safety.

20% Development support:

• Provide support to the Executive and Artistic Director in fundraising efforts and donor relations.
• Process donations and prepare acknowledgment letters and receipts; manage donor databases, ensuring accurate and up-to-date records.
• Handle routine correspondence and donor inquiries promptly and professionally.
• Coordinate scheduling and logistics for development events.
• Grant support: as time allows, research funding opportunities, assist with the preparation and submission of grant proposals and reports, and maintain a calendar of deadlines.

15% Event Coordination and Customer Service:

• Work closely with event organizers, technical staff, and other departments to coordinate logistics and ensure smooth operations for all events.
• Liaise with event managers, vendors, and stakeholders to ensure all administrative aspects are covered.
• Manage event-related documentation, contracts, and permits.
• Ensure a high standard of customer service for patrons, artists, and other stakeholders.
• Address and resolve customer inquiries and complaints promptly and professionally.Develop and implement customer service policies to enhance the patron experience.

• A bachelor's degree is required, preferably in a related field (e.g., Management, Communications, Business Administration, the arts) or equivalent experience.
• Five or more years of experience in an administrative role, preferably in a nonprofit setting, including office management and staff supervision.
• Proficiency in Microsoft 365 and familiarity with donor management software (e.g., Patron Manager) are pluses.
• Valid driver's license required.

• Ability to work collaboratively and effectively with internal and external stakeholders to advance strategic objectives.
• Strong interpersonal skills and the ability to build relationships with stakeholders, including staff, patrons, external partners, and donors.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Demonstrated ability to work both independently and as part of a team.
• Passion for the mission of Spivey Hall and a commitment to making a positive impact.

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct
Additionally, USG supports Freedom of Expression, as stated in Board Policy 6.5, Freedom of Expression and Academic Freedom, which can be found online at https://www.usg.edu/policymanual/section6/C2653.

Offers of employment are contingent upon completion of a background investigation, including a criminal background check demonstrating eligibility for employment with Clayton State University, as determined by Clayton State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug and alcohol screening. Candidate must disclose potential, actual, or apparent conflicts of interest in compliance.
Offers are made expressly subject to the applicable federal and state laws, statutes, rules, and regulations of this institution and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Clayton State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy of the University to recruit, hire, train, promote, and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Clayton State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy, please contact the Clayton State University Office of Human Resources at (678) 466-4230. For individuals requiring disability-related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at (678) 466-5445.