Description

As a Branch Administrator, you will play a crucial role in managing the front desk and ensuring smooth administrative operations within your Branch. Your friendly demeanor, organizational skills, and ability to multitask will contribute to creating a positive experience for visitors and colleagues alike.

Greeting and Welcoming clients:

• Be the first point of contact for visitors, warmly welcoming them as they arrive at the office.
• Direct clients to the appropriate person or office.

Phone Management:

• Answer incoming phone calls professionally and efficiently.
• Screen and forward calls to the relevant parties.

Maintaining Reception Area:

• Ensure the reception area is tidy and presentable.
• Keep necessary stationery and materials (such as pens, forms, and brochures) well-stocked.
• Stock and clean beverage station and conference room.

Providing Information:

• Offer basic and accurate information in person and via phone or email.

Mail Handling:

• Receive, sort, and distribute daily mail and deliveries.

Office Security:

• Maintain office security by following safety procedures.
• Control access via the reception desk (monitor logbook and issue visitor badges).

Supply Management:

• Order office supplies and keep track of inventory.
• check and restock printers, copiers, restrooms (paper towels, toilet paper, seat covers).

Calendar Management:

• Update branch calendar, ensure all signings are scheduled on proper calendar to prevent overlap 
• Maintain branch Team Member calendars and schedule meetings.

Expense Records:

• Keep updated records of office expenses and costs.
• Submit expense reports for branch expenses and branch / division leadership.

Additional Clerical Duties:

• Assist with tasks such as filing, photocopying, transcribing, and faxing.
• Assist with opening orders, learning the escrow process, notarizing documents, and growing within the organization.

Please note, this list is not an all-inclusive list, and additional tasks may be assigned or removed as needed.

Requirements

• Pleasant personality and excellent customer service skills.
• Ability to handle emergencies promptly and effectively.
• Strong multitasking and stress management abilities.
• Flexibility to work in shifts.