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Assistant Operations Manager - Special Operations (DC Metro - Part Time)
CLEAR Washington, DC
$120k-150k (estimate)
Part Time | IT Outsourcing & Consulting 1 Week Ago
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CLEAR is Hiring an Assistant Operations Manager - Special Operations (DC Metro - Part Time) Near Washington, DC

The CLEAR Assistant Operations Manager will work the designated venues and arenas in their local markets to securely verify current members and enroll new prospective members. This is a full time or part time position that will represent CLEAR at professional sporting and entertainment events in the area. This is a great opportunity for someone who wants to help lead a location and grow within Sports Management, Business, Hospitality, Marketing or Technology! Our Sports team makes magic happen every day, creating frictionless experiences for our members.
Key Responsibilities Include:
  • Consistently demonstrate adherence to security procedures by following documented security protocols at all venues
  • Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and members alike
  • Ensure CLEAR’s enrollment and verification operations at arenas are conducted with the highest levels of security and integrity while educating attendees on the benefits of CLEAR
  • Support an open and exciting internal corporate culture that motivates all team members, fostering creativity, innovation, advancement and a solution orientation.
  • Train new and existing sports employees on all procedures, customer service and sales
  • Lead onsite communications and daily learning activities (Implementation and Development) & track weekly labor and leadership reports and metrics
  • Analyze key metrics, customer feedback and direct "On-site" observations to make informed decisions on how to improve.
  • Hold Ambassadors accountable to CLEAR standards on-site.
Ideal candidates will have:
  • 1-2 years leadership experience
  • Ability to manage people and hold them accountable to company standards
  • Positive and energetic attitude with excellent interpersonal skills that has the strong ability to lead, motivate, mentor, collaborate and execute tasks to the team
  • Self-motivated achiever interested in taking on additional responsibilities, and selling CLEAR!
  • Ability to work in a fast-paced, high-volume, hospitality-driven atmosphere
  • Previous customer service experience, a plus – we’ll teach you the rest!
  • Open availability and flexibility is a must – ability to work a variety of shifts
  • Ability to stand for up to 8 hours per day
  • You must be 18 years of age or older

Job Summary

JOB TYPE

Part Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$120k-150k (estimate)

POST DATE

07/04/2024

EXPIRATION DATE

07/28/2024

WEBSITE

clear-it.com

HEADQUARTERS

ANAHEIM, CA

SIZE

<25

FOUNDED

2011

CEO

MARK SHIPMAN

REVENUE

<$5M

INDUSTRY

IT Outsourcing & Consulting

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About CLEAR

Never Worry About Technology Again. Strategy We work with you to discover how technology can best be leveraged at your company. Develop A Vision As a customer we want to forge a real partnership with you. Many of our customers have been with us for over 10 years. We want to learn and understand your business. Learn how you operate - from initial order to the delivery of your product. We want to hear what is working for you and what is not - regardless of whether you think it is related to "Technology". We want to enable your business with products, services and solutions tailored specifically ...for your needs. Budgeting We are committed to understanding your budget and how Technology fits into the equation. When we promise predictability we are not just including the technology at the fingertips of your employees. We want predictability at your pocketbook also. Maintain Keeping a close eye on your technology 365/24/7 freeing you to concentrate on your business. Workstation Monitoring and Optimization We will perform weekly maintenance to the workstations in your organization. Service packs and updates that have previously been tested at our office will be deployed. Daily software audits will keep track of all software loaded on workstations. Server Monitoring and Optimization We will be monitoring all aspects of your servers around the clock. This allows us to anticipate possible issues with a small fix proactively as opposed to waiting until many of your users experience some type of downtime and reacting while your users twiddle their thumbs. Help Desk We provide unlimited help to all your users whether they have a simple e-mail question or a complex Excel computation. Your users can directly contact us via Web, Phone, E-Mail, Fax or Twitter. A real-time reporting system allows you the flexibility to check in on service incidents and resolutions. More
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