Torch Technologies Inc., is seeking a IT Technical Support Specialist/Help Desk III to support the IT Department. Duties includes: Installs, diagnoses, repairs, maintains, and upgrades all workstation related hardware and software and other end-user devices. Problem resolution may involve the use of diagnostic and help request tracking tools. Must have strong communication skills and be able to effectively communicate technical issues in-person, over telephone, or through electronic communications. Expectations and Responsibilities:

• Desktop support with responsibility for multiple locations
• Troubleshoot issues with users including access, connectivity, hardware, software, and general questions
• Configure and install workstation hardware, software, and peripherals
• Diagnose general workstation hardware, software, and peripheral problems
• Maintain inventory of all equipment, software, and licenses
• Maintain knowledge base and other documentation
• Other duties as assigned Job Requirements Other Requirements:
• HS Diploma equivalent and 3-5 years customer service experience, or equivalent training and experience.
• Experience with Microsoft Operating Systems and Microsoft products
• Self-motivated with a strong sense of customer service
• Solid organizational skills
• Ability to work under pressure and manage multiple, concurrent, and conflicting priorities and deadlines.
• Ability to effectively communicate, both in writing and verbally, with people of various educational and technical backgrounds
• Ability to occasionally work in an industrial environment with continuous sitting and standing, walking, bending, reaching, climbing, and kneeling Desired but not required:
• Experience utilizing issue tracking software following ITIL processes
• 2 years experience providing IT support
• CompTIA A , Microsoft, or other related certifications
• Linux experience U.S. Citizenship Required for this Position: Yes Job Type: Regular Full-time Security Clearance: Secret Schedule: M-F; 8-5 Work Location: Torch site Travel: Yes, 0-10% Benefits: Torch Technologies is proud to offer a stable and professional work environment, a competitive salary, and an excellent, comprehensive benefit package including: ESOP participation, 401(k) match and safe-harbor contribution, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, Health Saving Accounts and Health Reimbursement Accounts, EAP, education assistance, paid time off, and holidays. Applying to Torch Technologies: Only those candidates invited for an interview will be contacted. Employment at Torch Technologies is contingent upon the successful completion of a comprehensive background check. Torch Technologies is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class.

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