NOC Technician II Chantilly, VA MUST: NOC Technician
5 years with IT support experience performing network support, server support, troubleshooting, and computer maintenance Expertise required working for a Managed Service Provider (MSP) Experience troubleshooting and resolving hardware, software, systems and network issues Ability to install, upgrade, repair, move, and replace servers, desktops, laptops and peripherals Expertise with Windows client operating systems and standard office applications Strong experience with a range of diagnostic utilities, including various Remote Management / Monitoring (RMM) applications Excellent troubleshooting skills and ability to evaluate and manage changes Proficient with Autotask, Datto RMM, Datto Backup Systems, Microsoft 365, SonicWall Firewalls, Email and Server Migrations Valid Virginia Drivers License DUTIES: Provide in-depth troubleshooting and provide solutions whether remote or in person
Troubleshoot issues over the phone and via chat, email, etc. Monitor help desk system for support requests, troubleshoot/diagnose, follow up or escalate when necessary. Operate in the field as needed for special projects onsite at client office. Resolve support tickets assigned based on priority/urgency in a timely manner. Provide permanent solutions to clients by effectively diagnosing issues Update tickets while tracking resolution steps and account for time allocated to each ticket. Work collaboratively with employees within department and across functions Deliver outstanding customer service, demonstrate professionalism while maintaining composure in stressful situations Ability to conduct research into a wide range of technical issues as required Work well with stringent deadlines and possess good organizational skills