Summary The primary purpose of this position is to provide case management support throughout the recovery, rehabilitation and reintegration of the wounded warriors, family members or caregivers. Case management is a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive non-medical needs through communication and available resources to promote quality, cost-effective outcomes. Duties Case Management 90% -Provides bedside support to Navy and Coast Guard recovering service members (RSM) and their families through minimizing delays and gaps in treatment or services. Obtains permission from RSMs to gather and exchange necessary information about the RSMs, family members, and caregivers in accordance with Privacy Act and Health Insurance Portability and Accountability Act (HIPAA) regulations. -Conducts initial assessment of service member and family to identify any non-medical issues. -Works alongside agencies and service providers to facilitate case coordination and information sharing. Helps patient and family make informed decisions. -Coordinates with member Parent Command and Casualty Assistance Calls Officers to arrange invitational travel orders for family members, assisting with travel claims. -Consults and collaborates with multidisciplinary teams during initial treatment phase and continuing throughout the continuum of care. -Ensures that the RSMs, family, and caregivers have access to all medical and non-medical services including rehabilitation, education, employment-related programs, and disability benefits. -Initiates referrals to Department of Defense (DoD)/Federal, State, and local Governments and non-governmental organizations, intervening when necessary to ensure delivery of services. -Assists with Navy personnel specific issues such as orders, pay, housing, fitness reports/evaluations, awards and promotions, etc. -Provides information and referral services on all transitional and survivor assistance programs including VA benefits and entitlements, Social Security Administration (SSA) benefits and entitlements, Department of Labor (DOL) employment assistance, educational assistance, housing, relocation assistance, and coordination of family travel. -Ensures seamless transition of Sailor/Coast Guardsmen and family from military treatment facility (MTF) to VA or civilian healthcare systems, providing support and assistance in anticipation of challenges. -Provides information and referrals as necessary for the Sailor/Coast Guardsmen to make informed decisions regarding continuation on active duty. Documents uniformed member and family member information in program's electronic database of record and prepares required reports. -Responds to inquiries and provides information, guidance and assistance with information release approval from the Chain of Command. -Submits all required documentation on assigned cases via the program's system of record. Provides reports and updates on cases are required. Program Support 10% -Provides program briefs and participates in public awareness efforts to educate the fleet on NWW. Requirements Conditions of Employment * Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. * Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment. Qualifications * Knowledge and understanding of requirements and operations of DoD or Department of Navy (DON) Wounded Warrior initiatives, implementing congressionally and DoD mandated warrior and family/caregiver requirements. * Knowledge of Federal and agency regulations; knowledge of the specific organization's programs and missions, as well as knowledge of pertinent laws, regulations, and policies related to program/operations area to consider their impact on programs.

• Knowledge of and skill in qualitative and quantitative methods for the assessment and improvement of program effectiveness and the improvement of complex management processes and systems, which have impact on Navy or NWW goals and objectives. * Ability to manage several major projects concurrently, each of which require multiple tasks across many different levels of the Navy (e.g.., local commands, regions, and headquarters) and other government agencies.
• Ability to clearly and concisely prepare, present, discuss and defend issues, findings and recommendations.
• Ability to work effectively on a team.
• Ability to work in a stressful environment on time sensitive issues. Education This job does not have an education qualification requirement. Additional information Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions. Please clearly identify in your application that you are asking for spouse preference and complete the Request for Military Spouse Preference form and submit a copy of current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted. Acceptance or declination of a regular full or part-time non-appropriated or appropriated fund position ends your ability to claim this preference. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. SELECTIVE SERVICE REQUIREMENT: If you are a male born after December 31,1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at https://www.sss.gov/register/. Benefits Review our benefits How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement. Resumes will be rated based on the information provided to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews. Benefits Review our benefits Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. The following documents are required at the time of application: * Résumé
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
• If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.) How to Apply To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 06/06/2024 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12427390 It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardl