REQ#: RQ174982 Public Trust: None Requisition Type: Regular Your Impact Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense's mission to keep our country safe and secure. Job Description Transform technology into opportunity as a Help Desk Technician II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Help Desk Technician II, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk Technician II joining our team to delivers cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems. HOW A HELP DESK TECHNICIAN II WILL MAKE AN IMPACT: * Provides technical support and troubleshooting for network, desktop, and/or systems hardware and software.

• Assists and resolves hardware and software technical problems on laptops, thin clients, and peripherals.
• Devices typically run Microsoft Windows 10 and are owned by US Space Force; utilized by a combination of on-site personnel at Los Angeles Air Force Base and remote users across the US.
• May answer queries by telephone and identify problems via monitoring of the Jira Service Management and DynaTrace portals.
• Fulfill requests and provide troubleshooting support to end-users regarding network and system infrastructure, associated applications, and devices.
• Records all work accomplished using Jira Service Management application.
• Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, and problem analysis and compilation of historical database records.
• Route calls to product line specialists, application, or system support specialists.
• Alerts management to recurring problems and patterns of problems.
• Ownership of incidents from end-to-end. WHAT YOU'LL NEED TO SUCCEED: * Positive customer service attitude.
• Detailed technical problem-solving approach.
• Excellent interpersonal communications skills.
• Physical strength to lift up to 50 pounds.
• Ability to walk between work sites as required.
• Preferred Skills: Jira Service Management and working with military organizations - preferably, Space Force.
• AA/AS, 3 years' experience or related experience
• SECRET Security Clearance
• Information Assurance Level II Certification (Security )
• Location: Onsite at LAAFB (Los Angeles, CA)
• Travel: Up to 10% GDIT IS YOUR PLACE: * 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays. Work Requirements .cls-1{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px} Years of Experience 3 years of related experience * may vary based on technical training, certification(s), or degree .cls-2{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px} Certification CompTIA - Security - CompTIA - CompTIA Travel Required Less than 10% .cls-3{fill:none;stroke:#5d666f;stroke-miterlimit:10} Citizenship U.S. Citizenship Required Salary and Benefit Information The likely hourly rate for this position is between $24.65 - $33.35. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.