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Job Description Summary
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet.
We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy :
Job Description
We are looking for a talented individual
To join our team as an Incentive Processor on our Residential Program Team in Portland, Oregon delivering energy efficiency program implementation services to an Oregon based non-profit client.
The ideal candidate is a proven self-starter who enjoys a dynamic and fast-paced environment. Strong organizational, collaborative, interpersonal and adaptive skills are a must.
This position will have tasks ranging from data entry and reporting results, verifying documentation and processing applications, direct customer support via phone and email, and working collaboratively with the team to meet Program goals.
Additional activities include :
Enter and maintain incentives database(s).
Take and process transactions by telephone, internet, and correspondence from customers and other collaborators.
Maintain knowledge of company products, services, and customer service processes & procedures.
Communicate and resolve disputed rebate claim data. Provide expertise and guidance to customers in interpreting policies to assure program participation and compliance.
Provide expertise and guidance to customers in interpreting policies to assure program participation and compliance.
Quality Assurance Manages and controls processing of rebate / incentive applications and claims for energy savings programs, to ensure that contractual obligations are met, claimed energy savings is reasonable, and payments are properly calculated, approved, paid and recorded.
Addresses disputed rebate claim data. Prepares and reviews required documentation. Ensures that standards for contract proposals, including contract clauses and attachments, are observed, and that rebates offered are in compliance with programmatic guidelines.
Coordinates the review and revision of procedures, specifications, and forms. Provides input on quality control procedures and documentation.
Ensures timely payment of incentive invoices and end user incentives. Performs systematic quality assurance verification.
Customer Service Takes and processes transactions via email, and correspondence from customers and other collaborators. Enters and maintains incentives database(s).
Maintains knowledge of company products, services, and customer service processes & procedures. Documents conversations with customers, recommends products or services to customers, and advises on program incentives.
May be assigned product, program, region or customer accounts. Communicate and resolve disputed rebate claim data. Provides expertise and guidance to customers in interpreting policies to assure program participation and compliance.
Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind. For this exciting career opportunity, you’re a great fit if you can
Input and process rebate applications in multiple proprietary databases.
Field in-bound missing information submissions.
Perform regular application auditing and QC.
Perform some customer call support (as needed) and maintain confidentiality of customer information.
File applications; retrieve data and run database queries and reports.
Contribute to process improvements in a team-based environment where each process has system-wide affects.
Perform additional administrative duties as required.
Compensation : $20-$22 / hourly
$20-$22 / hourly
Compensation Range
$16.00 - $24.00
Currency
Type
Hourly
Any offered salary is determined based on internal equity, internal salary ranges, market data / ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.
g. JD / technology), for example.
Additional Job Description
Full Time
Business Services
$47k-57k (estimate)
06/18/2024
08/16/2024
clearesult.com
AUGUSTA, ME
3,000 - 7,500
2003
$5M - $10M
Business Services
CLEAResult helps utilities, businesses and individuals make the wise use of energy a way of life. Headquartered in Austin, Texas, with more than 60 offices across the U.S. and Canada, CLEAResult designs, markets and implements energy programs around the globe. Our experienced energy experts tailor strategies to our clients specific needs and circumstances. We change the way people use energy. To learn more about our programs and services, visit clearesult.com.