This role provides a unique value proposition to support our Asset Management clients using CW's front-back office software solution. If you have an entrepreneurial spirit, are ready to build a five-star service offer and are eager to explore front-to-back servicing in an international team, apply today!
This division is responsible for all delivery and projects to clients using our front-back office asset management platform. From portfolio and order management to performance, risk, and accounting, our solution is a seamless, full investment lifecycle platform that simplifies our clients' processes.
The unrivalled functional coverage of our solution will enable you to work on a wide range of issues:

• Front Office: order placement, decision support...
• Middle Office: compliance, market risk monitoring, performance analysis, data management...
• Back Office: investment accounting

Job Summary:Client Servicing Analysts are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams. These analysts play a pivotal role in delivering prompt, precise, and comprehensive responses to client queries, with the ultimate objective of efficiently resolving a substantial number of issues while ensuring that clients become enthusiastic advocates of Clearwater.
Responsibilities:

• Manage client inquiries & requests on various topics across investment accounting, asset classes and financial markets.
• Deliver timely and accurate information regarding Financial Statements & Analytics Reporting.
• Complete operational tasks such as account set up, client lockdowns, compliance, reconciliation validation.
• Collaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user.
• Validate investment data against available third-party market data sources and show proficiency in proprietary internal tools for reconciling investment transactions.
• Effectively navigates through knowledge base and documentation, using internal tools and resources to proactively solve client queries and problems.
• Manage workflow based on productivity and quality metrics; organizing your day to prioritize high importance or critical work.
• Take on a variety of team and client related, long-term projects that may involve collaboration with other internal teams.

Required Skills:

• Base understanding on topics such as financial markets, investment accounting, asset management
• Comfortable using Excel
• Strong computer skills, including proficiency in Microsoft Office.
• Excellent attention to detail and strong documentation skills.
• Outstanding verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Exceptional problem-solving abilities.

Education and Experience:

• Degree qualified in a discipline such as, or similar to; market finance, quantitative finance or information systems with finance