** Service Manager**

**Job Category****:** Service & Warranty **Requisition Number****:** BOILE02629 Showing 1 location **Job Details**

**Description**

**Who is Cleaver-Brooks **

Cleaver-Brooks is the market leader in providing fully integrated boiler and burner systems. We lead the boiler/burner industry due to our unmatched distribution networks ability to deliver the knowledge, service, training and support that are essential to long-term performance. We can deliver fully integrated boiler room solutions that reduce overall costs and optimize space.

**Job Summary ...**

Direct the daily operation of a service department made up of a group of specialty boiler Technicians. Coordinate company technical resources to ensure appropriate solutions are offered. Monitor order status to ensure customer satisfaction. We are a 24/7 customer driven operation.

**Essential Functions ...**

* This is a direct customer facing position. Excellent communication and interpersonal skills are required. Must be able to multi task and respond to customers emergencies.

* Manage 10 employees

* Manager 2 or more locations

* Technical sales and business development of opportunities with new and existing customers.

* Proposal generation based upon customer needs.

* Maintain daily schedule including future jobs

* Review manpower requirements on a regular basis

* Act as an initial technical resource for technicians in the field and coordinate escalated responses

* Schedule training for employees on an as needed basis

* Moderate local travel, generally by vehicle

* Position requires the constant and consistent exercise of intellect, judgment, and ability commensurate with supervisor positions in similar industries or situations.

* Position requires regular exercise of problem solving and policy or procedure interpretation skills.

* Ensure duties and company projects are accomplished in an efficient and cost effective manner.

* Adhere to company policies.

* Other duties as assigned.

**Physical Skill and Effort ...**

Work requires computer proficiency, moderate typing speed and a high data input accuracy level. Work involves fairly light and simple types of physical exertion. Work environment may include dusty and hot locations.

**Working Conditions and Hazards ...**

Normal office conditions. From time to time, slightly disagreeable features. Customer visits may include exposure to site specific hazards and safety requirements.

**Do You Qualify ...**

**Education:**

A High School diploma or equivalent is mandatory. A Bachelors Degree in Business or Liberal Arts is preferred. Five years experience in a similar industrial/technical position may be substituted.

**Experience:**

Computer competency including Outlook, Word, Excel required This position requires at least five years experience in a similar industrial/technical position.

**Benefits of Being a Cleaver-Brooks Employee **

We offer a competitive salary and comprehensive benefits package, including medical, dental, vision, flexible spending account, wellness benefits, life insurance, short term and long term disability, cash matching 401(k) plan, generous vacation and 11 paid holidays.

*This description indicates the general nature of the tasks and responsibilities required of position given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper. This description supersedes any previous descriptions for this position*.

**Skills**

**Preferred**

**Time Management** *Novice* **Instructing** *Novice* **Complex Problem Solving** *Novice* **Coordination** *Novice* **Critical Thinking** *Novice* **Oral/Written Communication** *Novice* **Active Listening** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Preferred**

High School or better.

**Experience**

**Required**

**2 years:** Boiler

**2 years:** Management

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)