Responsibilities:

• Completing all onboarding and professional development trainings.
• Go through interpreter assessments and quality checks.
• Complete program rotations.
• Helps facilitate successful delivery of services to linguistically diverse consumers.
• Explain hospital resources, office protocols, and limitations to clinicians and patients; make appropriate referrals; serve as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes.
• Performs duties in a spirit of teamwork and cooperation.
• Adheres to hospital policies on customer relations and hospitality.
• Understands the hospital’s system of service delivery.
• Written translations as required in patient encounters such as filling out forms and medical instructions, and medication schedules; administrative translations such as letters to patients, documents, and patient materials.
• Support the office operations by answering the phone, taking requests, calling patients to confirm appointments, document encounters on the interpreter tracking system, do data entry, verify and schedule future appointments when necessary, do general troubleshooting, filing and photocopying.
• Utilize on-line computer systems such as Outlook, and other hospital software.
• Work with special projects as assigned.
• Other duties as assigned.

Education:

• High School Diploma / GED or equivalent required.
• Bachelor’s degree preferred.
• Bridging the Gap education program completion required by the end of the year of training.

Languages:

• Foreign language (Arabic, Spanish, etc.) or American Sign Language (ASL) required.

Certifications:

National Language Certification – Successful Pass of Written Exams (dependent on LEP or ASL):

• Foreign Language Certification: Healthcare Interpreter (CHI) by Certification Commission for Healthcare Interpreters (CCHI) or Certified Medical Interpreter (CMI) by National Board of Certification for Medical Interpreters (NBCMI) certification or other healthcare interpreting certificate; preparation for oral exam required within the year of training.
• ASL Certification: National Interpreter Certification (NIC) by the Registry of Interpreters for the Deaf (RID), including the NIC knowledge exam; preparation for NIC interview, and performance exam required within the year of training.

Competencies (Complexity of Work):

• Requires critical thinking skills, decisive judgment and the ability to work with minima supervision.
• Must be able to take appropriate action in a stressful environment.
• Must exercise creativity and problem-solving skills with the ability to communicate effectively with both internal and external clients.
• Must possess the ability to learn, use and understand clinical information systems as well as Microsoft Office and other PC applications.
• Must be a confident, motivated self-starter and demonstrate flexibility, initiative, customer focus and the ability to handle stress.

Work Experience:

• Healthcare experience in a large organization preferred.

Physical Requirements:

• Requires frequent data entry, standing and walking.
• Occasionally lifts and carries items weighing up to 25 pounds.
• Requires corrected vision and hearing to normal range.
• Requires dexterity sufficient to operate a computer.
• May require the ability to operate various types of powered material handling equipment.