At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.
We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.
Job Title
IT Business Analyst

Location
Cleveland

Facility
Remote Location

Department
ITD Division Administration-Information Tech Div

Job Code
T99654

Shift
Days

Schedule
8:00am-5:00pm

Job Summary
Job Details
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Information Technology (IT) Business Analysts improve the Information Technology Department's understanding of operational requirements and improve the ability to provide and show the value provided to patients and caregivers. As an IT Business Analyst, you will:

• Elicit information to analyze, document, and publish requirement.
• Assist with the evaluation and assessment of operational and business objectives and help to develop strategies to meet established goals.
• Conduct analysis of data to identify opportunities for performance improvement and strive to link performance outcomes to financial and business endeavors.
• Perform business analysis activities using a variety of techniques across diverse initiatives of varying scope.
• Assist in identifying the current state of processes, elicit attributes of them, and document models of the processes.
• Assist in identifying impacts and linkages to the business strategies, organization, and its people, data and systems, business policies and rules, and the physical assets of the business.

The ideal future caregiver is someone who:

• Has a few years of business analysis experience.
• Possesses a strong desire to learn, contribute to the team, and advance their career.
• Has analytical skills.
• Pays close attention to detail with process improvement participation.

By taking this opportunity, you will join a hardworking team that connects through weekly shared huddles and team events. You will have opportunities to attend ITIL training, earn the ITIL Foundations certification, and advance your career into Senior Business Analyst and IT Business Relationship Management (BRM) roles. This is a hybrid role and may require your presence on sit at varying locations depending on current assignments.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Job Responsibilities:

• Assists more senior analysts, project managers, IT leaders, etc. to assess the impact of business process changes within people, systems, operations and management.
• Involved with and uses business process modeling, analysis and design tools.
• Performs well-defined tasks using own judgment to meet objectives with some supervision.
• Works with internal clients to analyze operational flows and recommend ways to reduce steps through use of technology.
• Analyzes operational and system flows.
• Develops and recommends actions for increased productivity and efficiency.
• Conducts interviews of clients during scoping and business case development.
• Other duties as assigned.

Education:

• Bachelor's Degree in Business, Information Technology, Management Engineering, Healthcare Operations or a related field is preferred.

Certifications:

• Certifications from the International Institute of Business Analysts (IIBA) or the Business Relationship Management Institute (BRMI) preferred.
• Certifications in Lean, Six Sigma, ITIL a plus.

Competencies (Complexity of Work):

• Appreciates and can comprehend complex situations, yet only able to achieve autonomous results on small, less complex efforts.
• Generally views actions as a series of steps.
• Has the basic capability to evaluate alternatives to the processes and guidelines depending on the situation.

Work Experience:

• Two years of analyst experience required. Operational, business process, continuous improvement and/or resource utilization experience in an information technology environment in the healthcare industry preferred.
• Five years of related experience may offset the education requirement.

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities