Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the country. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic is looking for a Surgical Services Support Technician II to join our talented team of caregivers. Surgical Services Support Technicians enhance the patient experience every single day through: Safely transporting patients to designated areas per nursing requests. Using a variety of technical skills to assist the nursing staff as requested during surgical cases. Maintaining and controlling support services equipment and supplies. Maintaining the OR environment in an aesthetically safe and sanitary condition. The ideal caregiver is someone who: Puts their patients first. Can effectively multi-task in a fast-paced environment. Provides care with compassion, empathy, and positivity. Thrives in a team environment. Has experience in customer service and surgical support services. Surgical Services Support Technicians receive ongoing support and training to advance in their careers. You'll huddle daily with your supervisor to work through issues in real-time and receive the guidance and coaching you need. This opportunity allows you to make an impact on patients' lives while growing your career in a warm, supportive environment. At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.Responsibilities: Oversees, escorts and directs customers to the appropriate source for assistance.Provides a safe environment for patients and their families through producing quality outcomes.Assists Supervisor with daily staffing.Monitors and documents quality outcome.Oversees and completes patient tracking through electronic software tools.Coordinates and maintains Uniform Room activities such as locker assignments and scrubs for all O.R. personnel.Properly handles and disposes of hazardous plies with special cleaning requests for radioactive waste and infection control surgical cases.Other duties as assigned.Education:High School Diploma or GED.Certifications: Successful completion of Basic Life Support (BLS) through American Heart Association (AHA) required within new hire plexity of Work:Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.Must be able to empathize and recognize with patients suffering from physical or emotional difficulties and be sensitive to patient needs.Work Experience: Minimum of one year customer service experience and experience working in a team environment.Minimum one year Surgical Support Tech I experience or two years' experience as a Lead following through with projects and managing staffing and staffing issues.Physical Requirements: Requires a full range of body motion including ability to lift and/or bear the weight of 100 pounds with assistance, or more while pulling, lifting, pushing and transferring patients to and from various apparatus; regularly pushes moderate to heavy weight of 100 pounds or more.Exposure to body fluids.Must be available for flexible scheduling according to the needs of the surgical area.Floating may be expected per assignment policies within the surgical support department.Personal Protective Equipment:Follows standard precautions using personal protective equipment as required. OR Surgical Support, EVS, Patient Transport, Inventory, Disinfection, Decontamination, Janitorial, Customer ServiceSalaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.