Within Cleveland Dental Institute, the Front Desk plays a vital role. The Front Desk works closely with the patients to ensure a positive experience while delivering exceptional customer service. Other functions include but are not limited to; scheduling, checking in/out patients, timely collection of fees from patients, verification of insurance coverages, maintaining a professional appearance and the greeting of patients along with maintaining the day to day tasks. The Receptionist should possess a friendly, outgoing demeanor and excellent organizational and communication skills.

Job Duties and Responsibilities:

• Coordinate patient scheduling and flow throughout the day by providing accurate scheduling based on provider
• Understand the doctor’s flow and when to schedule follow up appointments
• Contact insurance companies and accurately input coverages into patient account
• Accurately record all charges to and payments made to the patient’s accounts
• Effectively handle and/or direct patient questions and complaints; know when to refer to office manager
• Maintain HIPPA compliance
• Follow required OHSA safety procedures as necessary
• Ensure reception area and front desk areas are clean and organized
• Create a positive experience when scheduling patients over the phone
• Outstanding positive attitude and demeanor
• Professionalism and professional image
• Strong multi-tasking and organizational skills
• Computer proficiency and ability to learn new software
• Excellent verbal and written communication skills
• Teamwork
• Conflict resolution and problem solving skills
• Timely submissions and management of insurance pre-authorizations and plans

Please submit your resume.

Job Type: Full-time

Pay: Up to $22.00 per hour

Job Type: Full-time

Pay: $15.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Dental office: 1 year (Preferred)

Work Location: In person