52 Customer Support Rep Jobs in Omaha, NE
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ClickJobs.io is Hiring a Customer Support Rep Near Omaha, NE
Job Description:
Financial Customer Associate - Bi-Lingual – Omaha, NE Area onlyAre you looking for a career where you will make a difference in people’s lives while primarily working from home? If so, consider joining our customer service team. We’re hiring great people with a passion for helping others, who live within 60 miles of the Greater Omaha metro area.Apply today to join the next class of Financial Customer Associates. This is a full-time, primarily phone-based contact center position and you do not need a finance background to succeed in the role. We’re looking for individuals who care about and can relate with others. We provide paid training, a complete work from home computer package, and all the resources you need.
Fidelity is looking for Bi-lingual phone associates interested in a career opportunity to service our customers in Spanish. We have multiple Spanish teams that provide financial support to our customers world-wide. All training and onboarding support is provided in English, with the possibility of joining our Spanish teams once proficient in servicing calls in English. If you are comfortable having conversations over the phone in either English or Spanish, this opportunity is for YOU.
Make an Impact By
ScheduleMonday – Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods.
Click to learn more about Training Opportunities at Fidelity (opens in a new tab) and how we support our associates
Certifications:
Company OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join UsAt Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
We welcome those with experience in jobs such as Billing, Cost, and Rate Clerk, Accounting Manager, and Billing and Posting Clerk and others in the Accounting and Finance to apply.
Financial Customer Associate - Bi-Lingual – Omaha, NE Area onlyAre you looking for a career where you will make a difference in people’s lives while primarily working from home? If so, consider joining our customer service team. We’re hiring great people with a passion for helping others, who live within 60 miles of the Greater Omaha metro area.Apply today to join the next class of Financial Customer Associates. This is a full-time, primarily phone-based contact center position and you do not need a finance background to succeed in the role. We’re looking for individuals who care about and can relate with others. We provide paid training, a complete work from home computer package, and all the resources you need.
Fidelity is looking for Bi-lingual phone associates interested in a career opportunity to service our customers in Spanish. We have multiple Spanish teams that provide financial support to our customers world-wide. All training and onboarding support is provided in English, with the possibility of joining our Spanish teams once proficient in servicing calls in English. If you are comfortable having conversations over the phone in either English or Spanish, this opportunity is for YOU.
Make an Impact By
- Establishing rapport and showing empathy with customers, making them feel valued
- Effectively using internal resources (e.g. computer systems, online resources, and business partner relationships) to arrive at the right solution for the client
- Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately
- Defining a problem clearly and raising concerns when necessary
- Taking initiative for acquiring the expertise and knowledge to effectively resolve customer issues
- Assisting customers with professionalism while following measurable business goals
- Having a degree or customer service experience is helpful. If you don’t have a degree, but would like to pursue one, Fidelity offers tuition reimbursement programs that can help you further your education.
- Listening and empathy skills to support the challenges of our diverse customers
- Excellent communications skills (both written and verbal) supporting customers through potentially multiple channels (e.g. email, live chat, etc.)
- "Of service" attitude towards others and being a supportive teammate
- Personal computer proficiency – can type 40 words per minute and pass a standard English grammar test
- Pro-active problem-solving skills
- Ability to manage challenging situations and conversations via voice or digital channels
- Utilizing effective questioning to uncovering hidden customer needs
- Identifying the actions needed to obtain positive outcomes
ScheduleMonday – Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods.
Click to learn more about Training Opportunities at Fidelity (opens in a new tab) and how we support our associates
Certifications:
Company OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join UsAt Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
We welcome those with experience in jobs such as Billing, Cost, and Rate Clerk, Accounting Manager, and Billing and Posting Clerk and others in the Accounting and Finance to apply.
Job Summary
JOB TYPE
Full Time
SALARY
$55k-71k (estimate)
POST DATE
06/28/2024
EXPIRATION DATE
08/24/2024
Show more
The job skills required for Customer Support Rep include Customer Service, Problem Solving, Initiative, Communication Skills, Billing, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Rep. Select any job title you are interested in and start to search job requirements.
For the skill of Problem Solving
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The following is the career advancement route for Customer Support Rep positions, which can be used as a reference in future career path planning. As a Customer Support Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Rep. You can explore the career advancement for a Customer Support Rep below and select your interested title to get hiring information.
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