Center 1 (19052), United States of America, McLean, Virginia
Director, Associate Experience Technology
The Director of Associate Experience Technology delivers strategic value across the organization. The ideal candidate will work with senior leaders to deliver results across a broad portfolio of initiatives and is comfortable thinking strategically and diving deep. This leader will identify opportunities and leverage the team to translate them into live solutions.
In this role you will bring together key stakeholders across product, tech and lines of business together to drive strategy and execute on high priority, strategic initiatives. You will be able to deliver outsized and measurable outcomes by defining and guiding objectives, roadmaps, cross organization collaboration, progress and technical requirements for our Teams. This will require ability to communicate across technical and non-technical stakeholders and manage strategic initiatives with a deep focus on execution and follow-through, accountability and results.
Director Responsibilities:

• Leads high performing product and business reviews of capacity, prioritization and delivery performance.
• Establishes and maintains the list of strategic initiatives, OKRs, TT and ETBs.
• Leads planning and delivery Operating Model alignment with product partners (as appropriate).
• Partners with tech, product and business leaders to align on capacity, planning to enable prioritization.
• Responsible for quality of agenda, content and organization of Platform Excellence Portfolio routine events and optimization.
• Lead and develop a team of direct reports.
• Excellent problem solving, influencing skills and an organizational change agent.
• A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker.
• Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity.
• Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.
• Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners.
• Attract, grow, empower, and inspire top program talent, outcome-focused and well-managed.

As part of the Associate Experience Engineering team, you’ll:

• Be a strategic partner and drive the results for a holistic associate experience.
• Work closely with our internal customers to understand opportunities and work with cross-functional teams to determine priorities.
• Use a data-driven approach to define, track, and measure key performance and business metrics to help us make smarter business decisions, develop goals, and build better products.
• Be an ambassador for our team by representing us with senior Capital One leadership to share our vision, align on priorities, and influence strategy.
• Grow and develop program managers to help deliver on our roadmap and strategic priorities.

We want you if you are:

• Intellectually Curious. You’re comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
• Communicator & Influencer. You’re comfortable influencing a group of executives as well as communicating clearly to partners. You can be open to different communication styles and listen carefully to diverse sets of ideas.
• Do-er. You’re biased toward action, and are willing to make commitments and trade-offs with other leaders to remove impediments for your team.
• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when exploring unknown technologies.
• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You are also able to coach others and be a mentor.

Basic Qualifications:

• Bachelor's Degree
• At least 5 years of people management experience
• At least 7 years of process management experience

Preferred Qualifications:

• Master's Degree
• 7 years of people management experience
• 5 years of product or application development experience in a leadership role
• CSM, PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).