Center 3 (19075), United States of America, McLean, Virginia
Sr. Director, UTEP & Exceptions One (ES Risk)
As a Senior Director in Capital One’s Tech and Product Risk team, you will apply your leadership and analytical skills to our highest profile Risk Management efforts. You will act as a thought leader working across the business to develop and implement cutting edge Risk solutions to ensure Capital One’s continued success.
You will be responsible for risk management, governance, oversight and stakeholder management of our technology and cyber exception management program and a centralized service function that will support our tech and product risk guides. You will lead the team in the day to day management of these program and necessary governance routines. You will lead this team on identifying opportunities for efficiency and innovation and then work to execute those positions. You will assist with our stakeholders, product team. tech partners on the destination state development of the maturation of the exceptions program to our future state ExceptionsOne Platform. You will closely collaborate with your partners to provide requirements and expectations that provide best in class reporting that enable decision-making by accountable executives. You will lead a team that will provide central services back out to your customers including exceptions reviews, reporting, audit support, and serve as a touchstone to ensure consistent execution of our tech and product risk guides. You will be responsible for educating stakeholders and drive the adoption of new processes associated with your services. You will also develop and implement oversight processes to validate compliance with the framework and associated processes.
The ideal candidate will be a highly-motivated risk or process management professional with excellent analytical, organizational and communication skills, complemented with expert-level skills and experience in grc management and technology risk. The candidate will understand and have the ability to drive improvements to the exceptions management lifecycle, be detail-oriented and results focused, and possess a proven record of problem solving and collaborating with others, including direct and indirect leadership positions. They are forward thinking, quick to adapt, and technologically adept.
Responsibilities:

• Sets direction, manages expectations, and lead cross-functional teams through various initiatives
• Develop and maintain the program roadmap in strong partnership with product and tech counterparts; drive, prioritize, and execute an agenda to deliver tangible results
• Lead a team of risk professionals in governance and technology system development activities in support of the program
• Demonstrate the ability to provide guidance, expertise, and support for on-going program and process improvements for exceptions management within the ServiceNow system
• Develop and implement oversight processes to validate compliance with the the programs you own supported by associated processes
• Lead team through evolving and expanding technology landscape
• Collaborate with partners in Enterprise Services, Technology, Cyber and Non-Tech teams across the organization
• Participates in risk and other management forums and contributes to continuous improvement of risk and project / program management practices
• Uses analytical and process management skills to identify opportunities to improve risk management processes that transcend the 1st, 2nd, and 3rd lines of defense
• Leverages technology risk expertise to evaluate exceptions for efficacy and validity and appropriately provides feedback to requestor and senior management

Basic Qualifications:

• Bachelor's degree or military experience
• At least 10 years of project or process management experience
• At least 10 years of people leadership experience
• At least 10 years experience in Technology Risk Management (1st or 2nd line) or Technology Internal Audit

Preferred Qualifications:

• Master’s Degree
• Proven experience in leading strategic initiatives across large groups
• Exceptional analytical thinker with strong conceptual and problem-solving skills, sound independent judgment and meticulous attention to detail
• Highly effective in rapidly changing environments
• Experience in a regulated environment
• Expert knowledge of technology processes in a cloud environment including emerging technologies
• Lean, Agile, Six Sigma, Business Process Management, or Project management certification
• CISA, CRISC, or CISSP certifications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $272,600 - $311,200 for Sr. Dir, Cyber Risk & Analysis
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).