• Possess expert knowledge of the ClickUp product to provide contextualized support to strategic clients.
• Partner with our sales and success teams.
• Work closely with clients to understand their use of ClickUp, their goals, and their processes.
• Become a trusted advocate for your clients internally, representing their needs to key stakeholders at ClickUp.
• Own the customer experience. You will take the lead to help customers figure out what they need and guide them through to resolution with the least effort possible.
• Articulate insights from our customers to our product, development, and marketing teams to help continue shaping ClickUp into an industry leader.
• Educate and empower our clients to become better ClickUp users.

• Expertly navigates all available resources to ensure knowledge of bugs, feature requests, workarounds, and adherence to documented procedures.
• Critically understands what is necessary to provide the best customer experience
• Drive the improvement of team processes and client-facing support documentation to provide an optimal customer experience
• Manage a book of Premium Support and Optimization Services accounts
• Create upsell opportunities through exceptional client experience and surface those opportunities to our partners on the sales team
• Pro-active in client relationships driving utilization of the service, renewals, and positive NDR
• Provide guidance and mentorship to team mates across the support organization.

• 3 years prior experience in a consulting role, preferably with mid-market or enterprise customers.
• Strong technical aptitude with experience in configuring, implementing, and customizing SaaS platforms.
• Demonstrated customer-centric approach with a strong focus on delivering exceptional customer service.
• Exceptional ability to establish and cultivate relationships with clients across all levels of the organization.
• Excellent problem-solving and troubleshooting skills.
• Outstanding written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Self-motivated, proactive, and able to work independently.
• Proficiency in English

• An existing familiarity with the ClickUp product.
• Preferred experience in SaaS PPM software or collaborative work management (CWM)

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