Job Overview:
We are seeking a Help Desk Analyst to join our team and provide technical support to our internal users. The ideal candidate will have a strong background in troubleshooting computer hardware and software issues, as well as excellent customer service skills. As a Help Desk Analyst, you will be responsible for resolving technical problems, providing guidance to users, and ensuring the smooth operation of our IT systems.

Responsibilities:

• 3 months assignment likely to be converted based on the performance and budget.
• 100% onsite opportunity.
• 2-5 years’ experience working in the IT Support field.
• Excellent customer service, interpersonal, communication skills.
• Extensive knowledge & experience of Windows devices and support of Windows OS.
• Minimum 2 -3 years’ experience supporting Windows 7/10 desktop/laptop PCs.
• Experience troubleshooting and replacing hardware on both desktop and laptop PCs.
• Ability to manage user accounts in Active Directory and Exchange.
• Knowledge of how to effectively use Active Directory.
• Able and willing to learn new as well as existing technologies.
• Experience installing software, patches, updates on desktops and laptops.
• Experience troubleshooting basic network, software, printing problems.
• Successful at working in a team culture.
• Excellent written and organizational skills.

Qualifications:

• High School Diploma /GED
• While performing duties of the job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, controls, keyboards; work on desktop or laptop computers; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally lift up to 15 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability adjust focus.

If you are a motivated individual with a passion for technology and helping others, we encourage you to apply for the position of Help Desk Analyst. We offer competitive compensation, professional development opportunities, and a supportive work environment. Join our team today!

Job Type: Contract

Pay: $22.00 - $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift

Experience:

• Mac OS: 1 year (Required)
• Windows: 1 year (Required)
• Microsoft Windows Server: 1 year (Required)
• Computer networking: 1 year (Required)

Work Location: In person