ClifyX is Hiring an Associate Principal - Program & Project Management Near Warren, NJ
Job Title: Associate Principal - Program & Project Management Location: Warren, New Jersey (Hybrid) Job Type- Fulltime Job DescriptionAs a Genesys CloudCX Architect you'll lead the design implementation and optimization of cutting edge contact center solutions using the Genesys CloudCX platform Your expertise will drive innovation and elevate customer experiences ensuring seamless operations and maximum efficiency Key ResponsibilitiesCollaborate with stakeholders to understand business requirements and translate them into technical designs Design and implement robust contact center solutions including IVR routing strategies reporting mechanisms and integrations with other systems Provide technical leadership and guidance to project teams throughout the implementation lifecycle Optimize system performance and scalability to meet evolving business needs Stay current with industry trends and best practices to continuously enhance our contact center capabilities Desired Skills And ExperienceExtensive experience designing and implementing contact center solutions using the Genesys CloudCX platform Proficiency in IVR scripting routing strategies reporting configuration and system integration Strong analytical and problem solving skills with a keen ability to translate business requirements into technical solutions Excellent communication and stakeholder management skills with the ability to collaborate effectively across teams