Hi,

Greetings,

This is Hasan Choudhary from ClifyX. I hope you are doing well!

ClifyX was formed in 1998 and since then has provided staffing solutions and services.

ClifyX Group is an award-winning IT consultancy formed in 1998. Our mission is to provide our clients with optimal technology solutions that are effective and within budgets.

We specialize in helping organizations review their strategic SOW projects and talent needs and implement high-value and cost-effective solutions to increase profitability and efficiency.

Cloud, Artificial Intelligence, Data Analytics, and compliance aspects of Cyber Security development are among our consulting capabilities.

Kindly respond to this requirement with your resume, contact, visa status, rate, and current location info to speed up the interview process.

Job Title: IVR QA Lead
Location: Charlotte, NC (Onsite)
Job Type- 12 Months Contract

Skills Required:

• 8 10 years IT Experience with 5 years in Testing and working on tools like ALM
• 3 years Cyara or any other IVR Automation experience
• Experience in onshore/offshore coordination leading large onsite offshore teams
• Good working understanding of Kubernetes/Docker
• Extensive experience in testing Webservices both SOAP and REST
• 5 years experience writing complex SQL queries
• Extensive experience in working with Unix systems
• Good understanding of Agile & Jira tool
• Telecom/Cable Domain back ground and testing experience on IVR would be beneficial.

JD:

• Support supervisor in requirement workshops/ current system study, analyze the, identify high level process/system changes, define and document the problem based on client and supervisor inputs.
• Provide coordination support for offshore resources. Attend hand-off call with offshore managers both towards their shift start and end time.
• Review/analyze requirements specifications from the business needs, support creation of to-be flows, configuration Sheets, specification documents, fit gap analysis documentation etc. and define/review detailed functional/process, infrastructure, security design.
• Prepare/review the system appreciation documents, support the creation of client training material and conduct reverse knowledge transfer. Write test plans/cases, perform testing and resolve issues.
• Check Non-functional requirements of the system.
• Provide inputs to supervisor on solution alternatives based on research and build proof-of-concepts. gather both technical and functional requirements.
• Create innovative high quality and defect-free solutions to meet our clients business needs.

Regards,

Hasan Choudhary (Executive Recruiter )

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