Support requirement workshops, help define the problem statement, provide solution alternatives, create detailed design documentation, implement deployment plan, and support knowledge transfer with the objective of providing high-quality and value-adding consulting solutions to customers within the guidelines, policies and norms of Infosys.
Job Title
Senior Consultant | Payments | ACI MTS payment product tester/ Quality Engineer (QE)
Work Location & Reporting Address: Two Tower Center, Floor 15
East Brunswick, New Jersey - 08816, USA
Contract duration: 12 Months
Target Start Date: 01 Jan 2024
Does this position require Visa independent candidates only? No
Job Details:
Must Have Skills
- ACI MTS product testing & configuration
- E2E payment testing.
-Manual & automation testing
Nice to have skills
- US payment and SWIFT MT/MX messages.
-Test simulation tools such as ASSET, VersaTest, Paragon, Postman, soap UI etc.
Detailed Job Description
Verify the solutions are fit for purpose to meet the client's requirements for specific projects. The Quality Engineer (QE) will validate and test a client's solution or configuration, reproduce issues found in a customer's environment recommending workarounds or fixes where possible, revise simulators based on ACI products and work on small to large sized projects in support of ACI's Real Time Payments Solutions with a focus on high value payments.
Responsible for providing support to our customers on ACI's Real Time Payments System (RTPS) product. The RTPS product is a critical application and failure could result in financial, reputational, widespread impact on our customers and financial markets around the world.
May spend 95% of their time working on customer issues that are raised and logged by the customer. These issues may be related to questions regarding product functionality, customizations, or potential software/application gaps or defects.
While replicating customer issues, the QE will be responsible for vetting an issue and ensuring the supporting documentation has been provided and setting up the internal environment to match the customer's environment and configuration. They will use a variety of tools and simulators to emulate the customer's interfaces, and document the detailed steps involved in replicating a defect where applicable.
Responsible for providing a workaround (a temporary solution), and a permanent resolution (i.e., training issue, set up issue at the bank, operator error) for an issue.
Keep detailed records on the case status and record, track, and document the problem and all decisions made, and actions taken, from beginning to final resolution as well as actively communicate with the customer every step of the way.
Operate across all ACIs payment solutions such MTS/UPF, and as such are expected to be able to operate and configure the solutions in a client like manner; navigate through GUIs, interrogate log files to verify test results and investigate errors working with other technical resources to execute appropriate remedial actions.
Work closely with the Solution Architect to understand the customer's business requirements and test the customer configuration and/or customizations.
Customer facing and work with customers to support the testing phase during a project lifecycle implementation, reproduce issues encountered in production, and help support testing of ongoing maintenance patches and customer enhancements as needed.
May also be assigned to internal initiatives to drive improvements in quality of ACI solutions and preparations for future clients' projects.
Understand and Adhere to all Corporate Policies to include but not limited to Infosys Code of Ethics and Global Information Security.
Minimum years of experience
>8 years
Certifications Needed :No
Top 3 responsibilities you would expect the Subcon to shoulder and execute
- E2E testing (Manual & Automation)
- ACI MTS product configuration
- Support business in issue resolution
Interview Process (Is face to face required?)