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Description
Is Climb Credit Union the right place for you? Does compassion and the financial well-being of others give you satisfaction and motivation? If your helpful and understanding nature guides the actions in your daily life, harness your superpower and join us to help create an unforgettable member journey. Our company values your contributions toward making a difference in the life of each individual member!
About this position
The Senior Vice President of Member Experience oversees and deploys the Credit Union's retail strategy and back-office operations. Participates in establishing and implementing primary credit union goals and objectives and serves as a resource in all aspects of retail operations and member services. Develops relevant policies, procedures, and training to ensure that all products and services of the credit union are professionally promoted and effectively distributed and that quality member service is provided to all members. Provides inspiring leadership and communication while developing the organization's retail vision in alignment with the credit union’s growth and community impact strategy.
The SVP of Member Experience is responsible for planning and executing the member experience within the retail delivery system. This includes developing branch and contact center operational objectives and leading operations staff to ensure operational consistency, project completion, process adherence, and mitigation of internal and external risk factors. Represents as a key stakeholder, project manager, or team lead on projects supporting defined organizational initiatives. Collaborates with cross-functional stakeholders to improve operational and service objectives within the retail channel.
Why Climb Credit Union?
Requirements
Job Expectations
Qualifications:
This is a full-time, exempt position starting at the pay rate of $148,370.71 annually, which will be adjusted based on experience, education and qualifications.
If you think you are the superhero to bring unforgettable experiences to our members and help grow a thriving organization, please apply. We appreciate your interest in employment and look forward to meeting you!
Full Time
$75k-102k (estimate)
05/26/2024
07/25/2024