15 Customer Service Representative Jobs in Middle River, MD
Closet Factory is Hiring a Customer Service Representative Near Middle River, MD
- Baltimore, MD is a vital role in providing exceptional customer service and support for our clients. As a part of our franchise team, you will be responsible for assisting customers with inquiries and concerns, maintaining accurate records, and providing administrative support to the franchise. This is a full-time, hourly position based in MIDDLE RIVER, Maryland. Compensation & Benefits: This is an individual contributor role with a compensation range of $15 to $20 per hour, paid biweekly. We also offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for growth and advancement within the company. Responsibilities:
- Provide friendly and professional support to clients via phone, email, and in-person
- Answer inquiries about products and services, process orders, and resolve customer complaints
- Keep accurate and up-to-date records of all customer interactions
- Coordinate with the franchise team to ensure timely and efficient delivery of services
- Assist with administrative tasks such as scheduling appointments, maintaining inventory, and updating customer information in the database
- Identify and escalate complex issues to the appropriate departments for resolution
- Collaborate with other team members to continuously improve customer service processes and procedures Requirements:
- High school diploma or equivalent
- Prior customer service experience, preferably in a fast-paced environment
- Proficient computer skills and experience with CRM software
- Excellent communication skills, both written and verbal
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize in a high-pressure environment
- Flexibility to work occasional weekends or evenings as needed
- Must be able to work independently and as part of a team EEOC Statement: Closet Factory is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
Job Summary
Full Time
Business Services
$39k-50k (estimate)
07/03/2024
07/31/2024
closetfactory.com
CARROLLTON, TX
50 - 100
Private
SHAWN STARK
$10M - $50M
Business Services
Related Companies
About Closet Factory
Closet Factory offers custom storage solutions for the entire home from home offices to entertainment centers and garage cabinetry.
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Products and Services, Communication Skills, Flexibility, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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