Installation Manager-Custom Built Home Organization

Growing business has created opportunities for skilled labor up through Project and Operations Management. This position is responsible for managing all aspects of the Installation process and team.

PRIMARY RESPONSIBILITIES:

Primary responsibilities are to manage: installation staffing and development, install quality control, daily install issues, install calendar, install tools and vehicles, assist Sales with design issues, install paperwork.

Staffing

1. Assist Management in hiring new Installers.
2. Provide initial training and lead development for all Installers.
3. Monitor all Installers for Quality of Work and Company Protocols are met.

Install Management

1. Oversee final review and see that all jobs are deployed properly each day.
2. Troubleshoot with Installers as necessary each day.
3. Sign off on all paperwork and jobs at the end of each day.
4. Identify all outstanding issues for jobs each day.
   1. Update Front Office and Production with outstanding issues.
   2. Complete all Service Reports
   3. Manage Install Schedule to complete.
5. Complete Service Calls when necessary.
6. Fill in as an Installer when necessary.
7. Assist Sales with design issues or re-measures when necessary.
8. Work with managers in all departments for overall business flow.

Equipment and Vehicles

1. Manage inventory and quality of all equipment.
2. Track all vehicles for timely repairs and maintenance.
3. Manage cleanliness, storage, and inventory of all equipment and vehicles.

Customer Service

1. Represent the company to all current or potential clients.
   1. Assist designers with client project review, re-measures, etc.
   2. Assist with walk in clients if required.
   3. Review all requested service issues and determine best remedy and scheduling of that service.