1 It support technician Job in Middle River, MD
Cloud Consulting Services Inc is Hiring an It support technician Near Middle River, MD
Currently, we have an opening for IT Support Technician with our direct client at Middle River, MD 21222. If you are interested, you can share your resume with us
Job Details :
Job Title : IT Support Technician
Location : Middle River, MD 21222
Duration : 12 Months (with long term)
Responsibilities
- Communicates with all levels of customers
- Installs and configures applications and other supported software packages
- Performs basic troubleshooting and triage of computers via remote computer access and phone
- Resolves routine issues and problems related to hardware and software
- Creates tickets for all problems called into the Technology Helpdesk
- Quickly escalates issues and problems that are not resolvable as necessary
- Assists clients with resolving device related issues via telephone support
- Helps determine technical needs of supported systems
- Participates as team member on projects
- Records activities in the service desk software system
- Communicate technical issues, risks, and approaches to clients
- Performs other duties as assigned.
Qualifications
- Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call center environment
- Two years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency
- Possession of a valid class C Maryland driver's license or an equivalent is required
- Knowledge of computer operations and support
- Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components
- Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities
- Skill in establishing and maintaining effective working relationships
- Skill in effectively prioritizing assignments and tasks Skill in communicating clearly and effectively
- Ability to provide consistent quality customer service
- Ability to deescalate customers
- Ability to maintain confidential information.
Last updated : 2024-06-14
Job Summary
Full Time
$48k-60k (estimate)
06/15/2024
09/14/2024
cloudconsultingservicellc.com
Burlington, NJ
<25
Related Companies
The job skills required for It support technician include Customer Service, IT Support, Operating System, Service Desk, Triage, etc. Having related job skills and expertise will give you an advantage when applying to be an It support technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by It support technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for It support technician positions, which can be used as a reference in future career path planning. As an It support technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary It support technician. You can explore the career advancement for an It support technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Technician job description and responsibilities
They help businesses and consumers optimize the use of their computers.
01/16/2022: Beaumont, TX
Computer support specialists maintain computer networks and provide technical help to computer users.
02/10/2022: Corpus Christi, TX
Provided complete technical support and guidance to users for all software and hardware.
01/29/2022: Greensboro, NC
Provided computer help desk support via telephone communications with end-users.
12/23/2021: Boulder, CO
Technical support technicians often work for companies to maintain network systems.
01/04/2022: Bradenton, FL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
Must be willing to learn new task as the customers have very specific software and support requirements.
03/12/2022: Idaho Falls, ID
Must have own vehicle for local travel to provide onsite support when required.
02/17/2022: Tacoma, WA
Earn an associate or bachelor's degree.
02/09/2022: Portsmouth, NH
Earn tech-related certifications.
01/21/2022: Atlantic City, NJ
Practice to fix common computer problems.
01/09/2022: Santa Rosa, CA
Step 3: View the best colleges and universities for IT Support Technician.
Similar Jobs
Popular Articles
