Description

Cloud5 is the leading communications technology and services provider to customer- centric brands across the Americas. The company’s fast, reliable Internet solutions and flexible voice systems enhance the guest experience and resident satisfaction at more than 5,000 hotels, MDUs, and commercial facilities. Cloud5’s award-winning Contact Center combines innovation with skilled, highly-tenured agents to deliver sales and service that add value across any channel. The company’s 24/7 Managed Services Division provides outsourced technical strategy, management and monitoring to help customers control operating costs and free up internal resources.

The Field Network Engineer works closely with our Service Delivery Engineers and contractors to configure high speed internet access (HSIA) networks in the field and turn up new installations. This is an internally focused role that needs a process-driven and detail-oriented individual who is proficient with HSIA networking. 

PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to: 

• Work with techs/contractors on-site during HSIA installs and fully configure and secure new telephony installs 

• Create documentation “as-builts” for installs 

• Work with support team to hand off installs into the support environment 

• Configure devices for break/fix tickets 

• Create and maintain equipment config guides 

• Create and maintain standardized equipment configs for all devices we ship 

• Assist support with complex and/or priority networking issues 

• Assist with high level escalations 

Qualifications

REQUIRED EDUCATION AND EXPERIENCE: 

• Associate Degree or higher in IT/Networking field is preferred, minimum of 4 years experience in networking. Hospitality experience preferred 

• Excellent verbal and written communication skills 

• Communicate effectively (verbal, written) with internal & external customers 

• Ability to learn and use proprietary software

• Willingness to adapt to changing environments 

• Detail oriented and highly organized 

• Ability to work individually and in a multicultural team environment 

• Great prioritization skills and the ability to multitask, while working under tight time constraints 

• Experience with computers and proficiency with software programs such as MS Office and Visio, and other industry recognized applications 

• CCNA level experience, or equivalent certification. Ruckus, Aruba, Fortinet, and Linux certs are preferred 

• Expert network administration and support skills. Fluent understanding of large network implementations, network protocols, and network topologies 

• Experience in complex, structured cabling jobs that include interior/exterior installations

• Experience with configuring and installing Routers, Firewalls, Servers, Layer2/3 Ethernet Switches and Wireless Access Points in environments of varying complexity 

• Knowledge of networking equipment from various manufacturers – Aruba, Cisco/Meraki, Ruckus, Fortinet, Cambium, Nomadix

• Excellent networking skills and understanding of high-density Wi-Fi installations 

• Experience with standards based 802.1 p/q, 802.1w (RSTP) and 802.1s (MSTP), 802.3ad (LAG), and 802.11 networks required. 

• Experience with Radius and 802.1x deployments preferred 

• Excellent in troubleshooting complex problems in multi-vendor networks

• Experience with WiFi Survey and Predictive Analysis Software and tools such as Ekahau Survey, Fluke WiFi Testers are a plus 

• Knowledge of IP Telephony and Network Monitoring tools is a plus

• Travel requirement is estimated 75% of work time 

PHYSICAL DEMANDS / REQUIREMENTS: 

• Ability to continuously sit.
• Ability to lift 30lbs constantly. 

DESCRIPTION OF WORK ENVIRONMENT: 

This position is a combination of work in the field on a customer premises and in an office environment.

It is the policy of Cloud5, as an equal opportunity/affirmative action employer, to hire the best qualified people available without regard to race, creed, color, sex, sexual orientation, marital status, age, national origin or ancestry, religion, status with regard to public assistance, order of protection status, disability, or veteran status.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance