Cloud9 Cannabis is hiring an Assistant General Manager , or Assistant Dispensary Leader, for our new Cloud9 dispensary in Oswego, IL! The Assistant Dispensary Leader will help oversee all people and process management duties within the dispensary location. The Assistant Dispensary Leader’s core focus is managing all staff, scheduling, inventory, and customer relationships, among several other on-site duties. This role reports directly to the Dispensary Store Leader, or General Manager, at Cloud9 Cannabis’s Oswego dispensary.

This individual will demonstrate leadership qualities to positively coach, reinforce, and continuously provide feedback to the retail team. This individual must be motivated, positive, and eager to lead our dispensary through startup operations.

Assistant Dispensary Leader Responsibilities

1. Team and Leadership Functions

• Assist with hiring, managing, and cross-training staff members in all relevant task areas.
• Be a cultural leader for all team members to hold as an example for the organization.
• Protecting store assets, facilities, and team members by ensuring all team members’ adherence to operational guidelines and standards, compliance with all safety and security policies, and through proper functioning and maintenance of store equipment.

2. P&L Functions

• Meet revenue goals with holistic management practices, staff training, and customer relations.
• Work with Director of Retail and Dispensary Store Leader to create deals and promotions, set competitive pricing, and sell in-house brands.

3. Logistical Functions

• Lead oversight of inventory management processes: intake, reconciliation, and all relevant compliance functions.
• Create a culture of compliance through staff training, self-education, and relationship building with State Inspectors.
• Help manage all in-store cash flow: till setting, cash handling, and cash depositing.
• Assist in managing all supply ordering for the dispensary: paper products, office supplies, replacement supplies, etc.
• Be the front line of maintenance for the facility, actively communicating any facility needs with leadership team.

4. Customer Relations Functions

• Create a culture of customer service that promotes loyalty and retention.
• Effectively train and lead staff on all company processes, products, and service philosophy to give customers the best dispensary experience.
• Build relationships with customers by being active on the sales floor, communicating deals and promotions, and working staff to improve customer relations no matter the circumstance.
• Ensuring customer feedback and concerns are addressed within a timely manner.

The Ideal Assistant Dispensary Leader will

• Exhibit a very high sense of urgency, well organized, possess a great attitude, be a team player and can build strong working relationships with all internal and external stakeholders.
• Accuracy and compliance.
• Leadership and delegation skills with excellent communication, writing and active listening skills.
• Fully embodies the Cloud9 Cannabis culture.
• A team player that excels at connecting the dots.
• You welcome the opportunity to build a process from scratch although it might be rocky.
• Flexible and agile; can remain calm despite many efforts running simultaneously.
• Eager to learn about a brand-new industry that is still being developed.
• You demonstrate strong collaborative skills, build trust and good working relationships with your colleagues and across functions.
• Ability to adapt to a fast-paced, entrepreneurial environment where flexibility, reliability and resourcefulness are key competencies needed for success.

Qualified candidates will have:

• Bachelor’s degree in business related field, operations, hospitality, management or project management preferred; Equivalent experience without a degree also considered.
• Knowledge of the cannabis industry as it relates to cash handling, product knowledge, inventory process knowledge, compliance, and audits.
• Minimum 2-5 years’ experience in managerial position in a retail environment leading multiple locations.
• Proficiency using Google suite and Microsoft Office suite, Treez, METRC, etc.
• 21 years of age with a valid driver.
• Ability to pass all required background checks as it pertains to Illinois cannabis laws.

Why Join Cloud9 Cannabis:

Cloud9 Cannabis has opened several retail cannabis dispensaries in the state of Illinois in Champaign, East Peoria, and Edwardsville, IL with a focus on the customer experience. We provide exceptional service to our clients and customers. Our expertise and experience in other industries have enabled us to become a successful startup organization in the growing cannabis market.

People are the most important ingredient at Cloud9 Cannabis. Each team member makes an impact on our business, and we share a genuine entrepreneurial spirit and relentless drive to always raise the bar. Together, we nurture a deep sense of community in our organization with a true passion and love for what we do.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.