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Technical Support Engineer (Japanese Speaking)
Cloudflare San Francisco, CA
$112k-138k (estimate)
Full Time | Telecommunications 1 Month Ago
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Cloudflare is Hiring a Technical Support Engineer (Japanese Speaking) Near San Francisco, CA

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Location: Tokyo, Japan

About the Department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What You'll do

Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

Examples of desirable skills, knowledge and experience

  • You are comfortable communicating in writing and always put the customer first
  • You are a motivated self-starter who always looking to expand your skill sets
  • You take initiatives and capable of learning new technologies / systems / features with little guidance
  • You enjoy troubleshooting and solving unknown technical problems and issues
  • You are inquisitive and able to communicate to different kind of audiences
  • You have a solid grasp of problem solving with command line tools (dig/traceroute/curl/tcpdump)
  • You understand how the Internet works

Bonus Points

  • You have experience writing scripts in Bash, Python, JavaScript, or other scripting language
  • You have experience installing and configuring web servers like Apache, Nginx, and IIS
  • You are familiar with Cloudflare and have a site actively using our platform
  • You have web development, hosting, or customer support experience
  • You have the ability to read and write in multiple languages

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Telecommunications

SALARY

$112k-138k (estimate)

POST DATE

08/09/2024

EXPIRATION DATE

10/08/2024

WEBSITE

cloudflare.com

HEADQUARTERS

AUSTIN, TX

SIZE

1,000 - 3,000

FOUNDED

2009

TYPE

Public

CEO

DANE KNECHT

REVENUE

$200M - $500M

INDUSTRY

Telecommunications

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The job skills required for Technical Support Engineer (Japanese Speaking) include Technical Support, Problem Solving, Commitment, Initiative, Python, JavaScript, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer (Japanese Speaking). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer (Japanese Speaking). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Technical Support Engineer (Japanese Speaking) positions, which can be used as a reference in future career path planning. As a Technical Support Engineer (Japanese Speaking), it can be promoted into senior positions as a Biomedical Engineer III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer (Japanese Speaking). You can explore the career advancement for a Technical Support Engineer (Japanese Speaking) below and select your interested title to get hiring information.

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If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Support Engineer job description and responsibilities

Responsible for providing technical support to clients in person and remotely.

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Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

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Technical support engineers need to rise above, and not respond with anger or frustration.

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Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.

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They ensure that all technical aspects are functioning optimally.

03/02/2022: Champaign, IL

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support Engineer jobs

Taking ownership of customer issues reported and seeing problems through to resolution

04/11/2022: Chillicothe, OH

Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.

03/29/2022: Orange, CA

A Technical Support Engineer provides customer service for computer hardware and software.

03/30/2022: Grand Forks, ND

Technical support engineers require a variety of hard skills and soft skills.

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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.

01/31/2022: Lawrence, MA

Step 3: View the best colleges and universities for Technical Support Engineer.

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