Recent Searches

You haven't searched anything yet.

57 Technical Support Engineer Jobs in San Francisco, CA

SET JOB ALERT
Details...
Cloudflare
San Francisco, CA | Full Time
$92k-112k (estimate)
1 Month Ago
redis
San Francisco, CA | Full Time
$121k-150k (estimate)
4 Days Ago
TIBCO
San Francisco, CA | Full Time
$84k-113k (estimate)
4 Days Ago
Sigma Computing
San Francisco, CA | Full Time
$96k-120k (estimate)
5 Days Ago
Metronome Technologies, Inc.
San Francisco, CA | Full Time
$77k-95k (estimate)
2 Months Ago
Metronome Technologies, Inc.
San Francisco, CA | Full Time
$77k-95k (estimate)
2 Months Ago
Finch
San Francisco, CA | Full Time
$96k-119k (estimate)
7 Days Ago
Lattice
San Francisco, CA | Full Time
$103k-121k (estimate)
7 Days Ago
Cloudflare
San Francisco, CA | Full Time
$112k-138k (estimate)
1 Month Ago
Live Oak School
San Francisco, CA | Full Time
$119k-150k (estimate)
7 Days Ago
Datadog
San Francisco, CA | Full Time
$132k-163k (estimate)
2 Days Ago
Tecton
San Francisco, CA | Full Time
$102k-131k (estimate)
4 Months Ago
Datadog
San Francisco, CA | Full Time
$93k-133k (estimate)
7 Days Ago
Cloudflare
San Francisco, CA | Full Time
$113k-139k (estimate)
4 Months Ago
Cloudflare
San Francisco, CA | Full Time
$126k-159k (estimate)
11 Months Ago
Dynamo AI
San Francisco, CA | Full Time
$117k-150k (estimate)
6 Days Ago
Audacy, Inc.
San Francisco, CA | Other
$100k-121k (estimate)
1 Month Ago
Kforce Technology Staffing
San Francisco, CA | Full Time
$90k-122k (estimate)
Just Posted
Augment Jobs
San Francisco, CA | Full Time
$96k-121k (estimate)
3 Days Ago
AppsFlyer
San Francisco, CA | Full Time
$97k-134k (estimate)
1 Week Ago
Voxel51
San Francisco, CA | Full Time
$106k-136k (estimate)
7 Days Ago
Epic
San Francisco, CA | Full Time
$87k-107k (estimate)
2 Months Ago
Datadog
San Francisco, CA | Full Time
$104k-132k (estimate)
5 Months Ago
Cloudflare
San Francisco, CA | Full Time
$124k-154k (estimate)
1 Month Ago
Acceler8 Talent
San Francisco, CA | Full Time
$116k-143k (estimate)
2 Days Ago
FutureHouse, Inc.
San Francisco, CA | Full Time
$125k-156k (estimate)
7 Days Ago
Datadog
San Francisco, CA | Full Time
$103k-128k (estimate)
7 Days Ago
Essential AI
San Francisco, CA | Full Time
$115k-138k (estimate)
1 Week Ago
CTP
San Francisco, CA | Full Time
$90k-111k (estimate)
2 Days Ago
Technical Support Engineer
Cloudflare San Francisco, CA
$92k-112k (estimate)
Full Time | Telecommunications 1 Month Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Cloudflare is Hiring a Technical Support Engineer Near San Francisco, CA

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Lisbon or Remote PortugalAbout the Department

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What You'll do

Do you love solving customer problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Support Agent to join our team. You will be the first point of contact and work with our customers on a variety of interesting questions, as well as billing and support issues. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

Required Skills, Knowledge & Experience

  • Previous Customer Service experience
  • Minimum 1 year of experience with customer billing and invoicing preferred
  • Ability to work on high-volume, repetitive tasks while maintaining high customer satisfaction
  • Strong attention to detail and able to work under pressure
  • Flexibility to work holidays, weekends, more than 5 days in a row, overtime on rotation
  • Ability to work on-site in our office as well as remote
  • Language skills - good English essential, other languages advantageous (eg. French, German, Spanish, Portuguese, Mandarin)
  • Role is based in Portugal: Must be located or open to relocation to Portugal

Examples of desirable skills, knowledge and experience

  • Comfortable using and navigating modern operating systems such as Mac OSX, Windows or Linux
  • You enjoy solving problems and feel a sense of pride whenever you are able to solve a customer issue
  • You are comfortable communicating in writing and always put the customer first
  • You are excited to learn how the internet works
  • You are a motivated self starter and always looking to expand your existing skill set
  • You enjoy working individually and as part of a team
  • You are interested in developing a career in technical support

Bonus Points

  • You have previous experience working as part of a high-volume team in a customer-facing role

Available Locations:Lisbon or Remote Portugal

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Telecommunications

SALARY

$92k-112k (estimate)

POST DATE

08/03/2024

EXPIRATION DATE

08/23/2024

WEBSITE

cloudflare.com

HEADQUARTERS

AUSTIN, TX

SIZE

1,000 - 3,000

FOUNDED

2009

TYPE

Public

CEO

DANE KNECHT

REVENUE

$200M - $500M

INDUSTRY

Telecommunications

Related Companies
About Cloudflare

Cloudflare is a cloud-based platform that offers DDoS mitigation, internet security, and web-infrastructure protection solutions for enterprises.

Show more

Cloudflare
Full Time
$130k-161k (estimate)
Just Posted
Cloudflare
Full Time
$136k-159k (estimate)
Just Posted
Cloudflare
Full Time
$98k-127k (estimate)
Just Posted

The job skills required for Technical Support Engineer include Technical Support, Problem Solving, Linux, Commitment, Customer Service, Customer Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.

For the skill of  Technical Support
AGTEK Development Company, Inc.
Full Time
$97k-121k (estimate)
7 Days Ago
For the skill of  Problem Solving
Compunnel Inc.
Full Time
$71k-92k (estimate)
Just Posted
For the skill of  Linux
Maestro Technologies Inc
Full Time
$111k-136k (estimate)
Just Posted
Show more

The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Biomedical Engineer III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.

Finch
Full Time
$96k-119k (estimate)
7 Days Ago

If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Support Engineer job description and responsibilities

Responsible for providing technical support to clients in person and remotely.

02/27/2022: Tallahassee, FL

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

01/25/2022: Paramus, NJ

Technical support engineers need to rise above, and not respond with anger or frustration.

03/24/2022: Grand Forks, ND

Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.

02/19/2022: Huntington, NY

They ensure that all technical aspects are functioning optimally.

03/02/2022: Champaign, IL

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support Engineer jobs

Taking ownership of customer issues reported and seeing problems through to resolution

04/11/2022: Chillicothe, OH

Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.

03/29/2022: Orange, CA

A Technical Support Engineer provides customer service for computer hardware and software.

03/30/2022: Grand Forks, ND

Technical support engineers require a variety of hard skills and soft skills.

04/10/2022: Killeen, TX

A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.

01/31/2022: Lawrence, MA

Step 3: View the best colleges and universities for Technical Support Engineer.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
Show more