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Customer Success Manager
ATL preferred, open to remote (Central or Eastern timezones)
Solving our climate crisis requires bold action, and with more than $20M from top-tier investors, Cloverly is on a mission to make it happen.
We've made big strides already—our groundbreaking platform for climate action is trusted by Fortune 500 firms from Salesforce to American Express—but as an experienced team of founders, builders, and climate conscious humans, we know the journey is only getting started. That's where you come in.
What you'll be doingAs Cloverly's Customer Success Manager you will be responsible for building strong relationships with our clients. You'll ensure their satisfaction and success by providing tailored support in order to help our customers achieve their goals with our software solutions. Your role will be highly collaborative, interfacing with sales, product, engineering, and other teams to ensure our customers' experience is prioritized in all go-to-market decisions. You will serve as the main point of contact for Catalyst customer accounts.
This is an exciting opportunity to build a customer success function from the ground up in a rapidly growing part of our business. Our customers are carbon credit project developers who use our software to manage and sell their inventory. This role is as impactful as it gets - you'll get to know incredible, mission-driven partners who are doing everything from direct air capture to forest stewardship.
Your day-to-day will look like:
You're a strategic SaaS Customer Success expert with a passion for maximizing value for customers and evangelizing solutions to help their businesses grow. You thrive in a fast-paced environment and enjoy getting to test, learn, iterate in high-growth environments:
You'll likely bring:
There's no extra credit in solving the climate crisis, but we'll award a few bonus points for candidates with particularly relevant experience. That might include:
All of our employees get:
📈 The limitless opportunities that follow a tremendous company outlook
🎉 A culture that empowers you to, make an impact, learn a ton, grow rapidly
👥 Work and teammates you'll genuinely enjoy
💸 Meaningful equity
🌎 Remote-first (US) or Hybrid (London) working environment
🏝️ Open PTO policy
How to applyIf you're interested in the role, please apply online at cloverly.com/careers and/or send a quick note to our hiring team: jobs@cloverly.com. And whether or not you check every box on the job description, we encourage you to apply! We're committed to creating inclusive teams that foster a genuine workplace culture and a sense of belonging for each and every employee.
Cloverly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, Cloverly complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Full Time
$114k-150k (estimate)
09/05/2024
09/19/2024
cloverly.com
<25
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.