US citizens or GC Holders

Service Desk/Help Desk Technician / Technical Support Specialist

Location : work from home ---- Martinsburg, WV or Stephens City, VA

Duration : 1 year plus extensions ( longterm ongoing )

Responsibilities

• Perform assigned tasks/activities of Service Desk/Help Desk/Tech Support
• Provide day-to-day support for the execution of the Service
• Respond to internal Service inquiries or requests for assistance; troubleshoot and resolve issues; escalate to higher level staff or management as needed
• Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
• Perform other related duties as assigned or appropriate

Qualifications

• Knowledge and understanding of the information technology field
• Basic skill troubleshooting and resolving technical problems
• Exposure to enterprise systems, terminal knowledge and IT terminology
• Strong customer service skills to resolve issues professionally and support customer needs.
• Ability to work independently and in a team environment
• Ability to demonstrate reliability in attendance and in appropriately observing shifts and schedules.

Required

• 3 years of experience working in a Service Desk/Help Desk/Tech Support environment
• Experience in working remotely with high productivity with little to no supervision.
• Have the flexibility, dependability, responsiveness, self-motivation, discipline, and the ability to work with minimal supervision

Job Types: Full-time, Contract

Pay: $25.00 - $33.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Rotating weekends
• Weekdays
• Weekends as needed

Work Location: Hybrid remote in Stephens City, VA