About Us:
Club Pilates is a leading fitness brand dedicated to providing high-quality, accessible Pilates training to people of all fitness levels. With over eight million workouts delivered each year, we are a community-oriented studio on a mission to transform lives through Pilates. As we continue our rapid expansion, we’re looking for dynamic and sales-driven Sales Associates to join our team and help grow our community.

Position Overview:
As a Sales Associate at Club Pilates, your role will focus on driving membership sales, providing exceptional customer service, and contributing to the overall success of the studio. You will be a key point of contact for potential and current members, assisting with membership sign-ups, product sales, and ensuring a welcoming and supportive studio environment. This is an excellent opportunity for someone passionate about fitness and sales to grow with a fast-expanding brand.

Key Responsibilities:

Sales and Member Engagement:

• Drive membership sales by providing an excellent studio experience for all prospects.
• Conduct tours of the studio, explaining membership options, class offerings, and the benefits of Pilates.
• Assist in lead generation through grassroots marketing, networking, and promotional events.
• Follow up with leads via phone calls, emails, and texts to convert them into members.
• Meet and exceed monthly membership sales and retention goals.
• Promote retail products and upsell private training sessions and special programs.

Customer Service:

• Provide a high level of service and support to both prospective and current members.
• Address member inquiries and concerns in a professional and timely manner.
• Build and maintain positive relationships with members to encourage long-term engagement.
• Handle studio check-in processes, class scheduling, and assist members with account-related tasks.

Studio Operations:

• Maintain a clean, organized, and inviting studio environment.
• Assist in daily studio operations, including managing inventory, opening and closing duties, and restocking retail products.
• Ensure adherence to all Club Pilates policies and procedures.
• Utilize the ClubReady software system to manage member accounts, schedule classes, and track attendance.

Marketing and Outreach:

• Support studio marketing initiatives by participating in community events, local partnerships, and social media efforts to drive brand awareness.
• Actively contribute to the promotion of new member specials, workshops, and studio events.

Qualifications:

• 1 year of sales experience (preferably in fitness, retail, or hospitality).
• Passion for fitness and an understanding of Pilates (previous Pilates experience is a plus).
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced, team-oriented environment.
• Self-motivated, driven, and goal-oriented.
• Strong customer service skills and a desire to create a positive, welcoming environment.
• Basic computer skills, including proficiency in Microsoft Office and/or studio software.
• Flexibility to work evenings, weekends, and holidays as needed.

Compensation and Benefits:

• Competitive hourly rate with commission on sales.
• Complimentary Pilates classes.
• Discounts on retail products.
• Opportunities for career growth within the company.

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 20 – 30 per week

Work Location: In person