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Bar Harbor Bank & Trust
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7 Days Ago
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Customer Service Specialist
CM Almy Pittsfield, ME
$40k-49k (estimate)
Full Time | Wholesale 7 Days Ago
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CM Almy is Hiring a Customer Service Specialist Near Pittsfield, ME

CM Almy has been a leading provider of religious apparel and furnishings since 1892. We pride ourselves on craftsmanship, quality, and exceptional customer service. As we continue to grow, we are seeking a dedicated Customer Service Specialist to join our team.

What you will do

  • Receive & Process orders and prepayments utilizing selling skills to optimize order value.
  • Make outbound calls to customers for additional information / clarification to manage and complete the sales process.
  • Respond to customer inquiries, complaints and order problems.
  • Determine issue complexity, conduct research, recommend solutions, conduct follow-up to ensure customer satisfaction.
  • Maintain Customer File information.
  • Work effectively with team members to satisfy customer needs and exceed their expectations.
  • Record information regarding customer satisfaction issues with Almy products / services and follow-up as needed.
  • Adhere to department performance standards and procedures and all company policy.

Qualifications

  • Data Entry Skills
  • Excellent Organizational & Follow-up skills
  • Excellent Oral & Written Communication Skills
  • Experience with MS Windows
  • Telephone Selling Skills (preferred)
  • Analytical
  • Team Player
  • Available to work Monday - Friday 9am – 5pm onsite in Pittsfield, Maine

CM Almy is an Equal Opportunity Employer

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

Experience level:

  • 2 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday
  • No weekends

Work setting:

  • In-person
  • Office

Experience:

  • Telephone Sales: 2 years (Preferred)

Ability to Relocate:

  • Pittsfield, ME 04967: Relocate before starting work (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$40k-49k (estimate)

POST DATE

06/23/2024

EXPIRATION DATE

10/19/2024

WEBSITE

almy.com

HEADQUARTERS

ARMONK, NY

SIZE

100 - 200

FOUNDED

1892

CEO

STEPHEN FENDLER

REVENUE

$10M - $50M

INDUSTRY

Wholesale

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About CM Almy

At CM Almy we create superior products of beauty, style and function, for life. Our rich heritage was born in our dedication to being the world's best suppliers of decorative church furnishings, clergy apparel, worship-related products and gifts to churches, religious institutions, their clergy and members. And as the home of Lucid Candle, we extend our superior product quality and desire to truly satisfy to customers in home and gift markets. Almy operates from two locations. The office in Armonk, NY is responsible for sales, marketing, order processing, human resources and finance. As of Feb...ruary, 2019 our Armonk location also houses our retail showroom which provides walk-in customers the ability to purchase stock items and work with a representative to order custom items. In Pittsfield, ME, the responsibilities include manufacturing, distribution, materials, warehousing, information technology and local human resource functions. What makes us prosper, innovate and grow? Our people! We're a small company that thinks big, we're particular about service, quality, the beauty of our products and the impact they have on peoples' lives and lifestyles. At Almy, we're guided by and are proud of these principles: We will offer our customers an unparalleled experience of excellent service marked by a helpful, respectful attitude and a demonstrated desire to truly satisfy. We will provide our customers with top quality merchandise at a fair price. We will work together to achieve a safe and satisfying work environment and to encourage pursuit of healthy lifestyles. We will operate in a manner which demonstrates our commitment to the betterment of the communities in which we live. We will remain vigilant in our never-ending search for ways to improve as a company dedicated to the pursuit of excellence. For more information about us, our products, services and careers at Almy, visit us at http://www.almy.com More
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If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Specialist job description and responsibilities

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Specialist jobs

Certified Customer Service Specialist (CSS).

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Communicate as efficiently as possible.

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